Coordinator Riders - #43873

Talabat


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
This role will be managing and improving rider performance in the allocated zone/s within a city, taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps What's On Your Plate?
  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Manage rider roster with proper allocation of shifts, breaks, off-days, etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipments
  • Groom rider quality (behaviour, appearance, professionalism, presentation, etc)
  • Setting up a performance improvement plan to improve performance of low-performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and be responsible for coaching and warning the riders
  • Audits fleet appearance and rider behaviour via on-ground visits
What Did We Order?
  • Bachelor's Degree-holder
  • 2-3 years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc
  • Strong communication skills, both written and verbal. Arabic fluency is a plus
  • Influencer and negotiator with good public speaking and presentation skills
  • People management skills: experience in managing a big group of people

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