Coordinator, Sales & Marketing - #33575

Bab Al Shams Desert Resort

Date: 2 weeks ago
City: Dubai
Contract type: Full time

Coordinator, Sales & Marketing

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

  • Ensure that you fully understand the business strategy and positioning of the RARE Finds brand, and that you can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.
  • Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPI’s by developing strategies and business plans to increase revenue.
  • Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.

Key Duties and Responsibilities

  • Maintain a personal up-to-date knowledge on all Kerzner product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
  • Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.
  • Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
  • Achieve all personal financial and non-financial objectives, working with department leadership to ensure these objectives are met.
  • Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face-to-face selling skills needed to become a future Sales & Marketing Leader.
  • Maintain accurate management status reporting on business results, and associated action planning.
  • Practice effective cost control and adhere to internal procedures for approval of expenditure.
  • Actively participate in client familiarization trips, site inspections, press trips, photoshoots as required to meet the sales targets of the hotel.
  • Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of internal clients and media. This includes Front Office, Reservations, and Events colleagues.
  • Drive opportunities to upsell and cross-sell Kerzner products.
  • Maintain a full working knowledge of the IT support tools used in the world of sales today, including-specific software, property PMS, Iscala, Opera Sales and Catering, SAGA, Ikonnect, Success Factors, Marketing Cloud, the Microsoft Office toolset.
  • Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts, and reports.
  • Assist in establishing and maintaining client databases and using those databases in promotions and marketing campaigns.
  • Provide all assistance to guests and clients in a proactive, professional, and friendly manner.
  • Conduct research of market trends, customer behavior, and competitor landscape, and prepare reports by analyzing and summarizing data.
  • Support the marketing team in establishing and evaluating marketing strategy by assembling sales forecasts, setting objectives, organizing promotional presentations, and updating calendars.
  • Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for usage and promotion.
  • Plan meetings, events, conferences, and trade shows by identifying requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists.
  • Maintain inventory of sales support materials, ensuring all are current and accurate, and coordinate the creation of new materials when necessary.

Job Requirements

  • Minimum University Degree in Hospitality
  • Min. 1 year in administration (Sales, Marketing, F&B, or other Admin role) in a luxury 5-star hotel
  • Middle East Experience
  • Basic level - Microsoft Office applications
  • High level of written and verbal business English and Arabic
  • Proven results in a selling role
  • Strong creative and or design skills desirable
  • Interpersonal skills
  • Customer service oriented
  • Attention to detail.
  • Organizational ability
  • Problem Solving and Decision Making
  • Influence & Negotiation
  • Ability to prioritize tasks.
  • Problem-solving and decision-making.
  • Leadership skills
  • Highly organized and proactive
  • Initiative and Commitment to Achieve
  • Effective Communication
  • Attention to detail.
  • Problem-solving and decision-making.

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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