Corporate Service Specialist - Global Solutions

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Responsibilities

Key Responsibilities:

• Manage the processing of client documents accurately and efficiently, ensuring compliance with established procedures and timelines.
• Verify the accuracy and completeness of client documents, conducting thorough checks to ensure all necessary information is provided.
• Enter client information and documentation into the CRM accurately, always maintaining data integrity and confidentiality.
• Track the progress of client documents throughout the processing workflow, providing regular updates to clients and internal stakeholders as needed.
• Address client inquiries, concerns, or issues related to document processing promptly and effectively, escalating complex issues to appropriate teams when necessary.
• Ensure compliance with regulatory requirements and company policies governing document processing and client interactions, maintaining accurate records and documentation.
• Conduct regular quality checks on processed documents to identify any errors or discrepancies, implementing corrective actions as needed to maintain high standards of accuracy and quality.
• Identify opportunities for process improvement and efficiency gains in document processing and sales support activities, making recommendations for enhancements to streamline workflows and enhance client satisfaction.
• Collaborate with internal teams such as sales and operations to coordinate document processing efforts, share information, and resolve issues effectively.

Qualifications

• Accuracy and speed in data entry, ensuring information is inputted correctly and efficiently.
• Strong skills in Excel, Word, and Outlook for data analysis, report generation, and communication.
• Ability to manage multiple tasks, prioritize work, and meet deadlines effectively.
• Excellent customer service orientation to address client inquiries and concerns promptly and professionally.