Corporate Travel Integration Manager, dnata Travel - #24879

Job Purpose: We currently have an exciting opportunity for a Corporate Travel Integration Manager to join our business and look after the planning, management and successful delivery of the onboarding of corporate travel clients in line with project management practices, standards and processes of the organization. This role will also be responsible for ensuring that all projects and client implementations meet the business units requirements, contractual obligations and achieve tangible benefits within agreed timescales, scope and budget. In addition to this, the Corporate Travel Integration Manager will lead and manage a team of motivated and engaged client implementation specialists. Key Responsibilities Plan - Develop and implement appropriate tracking mechanisms to measure status, risk, resources and financials for each implementation project. Accountable for collating and presenting this information to stakeholders. Achieve continual improvement in the successful delivery of client implementations. - Participates in preparing revenue budgets to meet planned growth requirements. Monitors costs and revenues to ensure that these are in accordance with budgets Deploy - Accountable for the technological and finance set-up of our internal systems and incoming client systems in accordance with contractually agreed terms and scope of services - Responsible for arranging suitable forums with internal and external stakeholders to ensure roles, responsibilities and timelines of implementations are documented and agreed upon with all stakeholders, this includes providing an overview of dTM and our capabilities to external stakeholders where required - Support Sales and Business Development teams both in DXB and the regions with regards to RFP responses, tenders and presentations where required. - Support the onboarding of global partner new wins including, but not limited to contracting, form of payment set-up, salesforce set-up and profitability analysis for RFP and new wins Lead - Accountable for the delivery of implementation projects by leading and supporting a number of complex and cross-functional teams. This includes defining project scope with the business, analysing business requirements, up-skilling and mentoring resources and ensuring client onboarding within agreed timescale and budget. - Monitor and analyse implementation trends to identify strengths and weaknesses in implementation processes and take necessary corrective actions to ensure delivery of services and activities will address any gaps / weaknesses of implementation and onboarding processes. - Ensure that relevant training and support is provided to users on new systems and processes as part of the client onboarding process, - Coordinate between the clients, suppliers and relevant internal stakeholders to ensure all required inventory (i.e airline/hotel deals) are loaded and tested successfully. Execute - Collaborate with global partners and CGM team to gather process/client specific data and define the process for the Operations team, implementing various client specific technology and deploying any necessary changes within dnata - Provide profile related support, create templates, corporate profiles and automate data related requirements using GDS profiles. - Develop and maintain strong mutually beneficial, working relationships with both internal and external stakeholders. - Actively support and attend internal and external events and training opportunities.
Qualifications & Experience: Experience - At least 7 years of experience working within the Travel industry or in Commercial & Sales - Experience in project management role with at least 3 years as a leader - Experience working in a project management environment of a reputable organisation, with experience in programme/ project and change management of complex medium to large projects Qualifications - Bachelor's degree (12+3) in Business Management, Marketing, Tourism, or Hospitality or a related discipline Knowledge/Skills - Strong knowledge of the global travel industry, including competitor activity - Strong knowledge of travel related systems, data requirements and reporting standards - Strong analytical, numerical and problem-solving skills - Strong negotiation skills - Strong knowledge of business improvement processes
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.