Craft Store Manager

Burjline Builders


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Location: [Abu Dhabi, UAE]

Reports To: Owner

Job Type: Full-time

Summary:

The Store Manager will be responsible for the overall operations, profitability, and

customer experience of our yarn and craft store, which specializes in high-quality yarns,

knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing

and facilitating our in-store learning sessions, including knitting and crochet classes for

all skill levels. The ideal candidate will be a passionate crafter with strong retail

management experience, excellent interpersonal skills, and a genuine desire to foster a

vibrant and inspiring creative community.

Key Responsibilities:

  • Retail Operations & Sales:
  • Oversee daily store operations, ensuring a clean, organized, and visually

appealing environment.

  • Achieve sales targets by effectively managing inventory, merchandising,

and promotional activities.

  • Develop and implement strategies to increase foot traffic and customer

loyalty.

  • Process sales transactions accurately using the POS system and handle

cash, credit, and gift card payments.

  • Manage opening and closing procedures, including cash reconciliation

and security protocols.

  • Monitor and manage store expenses within budget.
  • Inventory Management:
  • Conduct regular inventory counts and manage stock levels to prevent

overstocking or stockouts.

  • Place orders with suppliers, negotiate favorable terms, and build strong

vendor relationships.

  • Receive, unpack, and organize incoming merchandise efficiently.
  • Customer Service Excellence: o Provide exceptional customer service, offering expert advice on yarn

types, patterns, tools, and craft techniques.

  • Handle customer inquiries, complaints, and returns professionally and

efficiently, aiming for satisfactory resolutions.

  • Build strong relationships with customers, fostering a sense of

community and belonging.

  • Learning Sessions & Community Engagement:
  • Develop, schedule, and promote a diverse range of knitting, crochet, and

workshops.

  • Oversee the registration process for classes and manage class sizes.
  • Ensure class materials and equipment are readily available and in good

condition.

  • Organize and host crafting events, "knit nights," and community

gatherings to engage customers.

  • Utilize social media and local marketing to promote classes and store

events.

  • Marketing & Merchandising:
  • Collaborate with the owner to develop marketing strategies and

promotional campaigns.

  • Manage the store's social media presence (e.g., Instagram, Facebook)

with engaging content.

  • Stay updated on industry trends, new products, and popular craft

techniques.

  • Administrative Duties:
  • Maintain accurate sales records, customer data, and employee files.
  • Generate regular reports on sales performance, inventory, and class

registrations.

  • Ensure compliance with all health, safety, and retail regulations.

Education & Experience:

  • Bachelor's degree in Business Administration, Retail Management, or a related

field preferred.

  • Minimum of 3-5 years of proven retail management experience, with a strong

preference for experience in specialty retail (e.g., craft stores, hobby shops,

boutiques).

  • Demonstrable experience in managing a team.
  • Experience with POS systems, inventory management software, and basic

accounting principles.

Skills & Knowledge:

  • Knowledge in Knitting and Crochet: basic or beginner knowledge in both

knitting and crochet.

  • Business Acumen: Strong understanding of retail metrics, sales forecasting,

inventory control, and profit margins.

  • Leadership & Team Building: Proven ability to lead, motivate, and develop a

high-performing team.

  • Exceptional Customer Service: A genuine passion for helping customers, with

a friendly, patient, and approachable demeanor.

  • Communication Skills: Excellent verbal and written communication skills for

interacting with customers, staff, suppliers, and for marketing purposes.

  • Organizational Skills: Highly organized with strong attention to detail, capable

of managing multiple tasks and priorities effectively.

  • Problem-Solving: Ability to identify issues, analyze problems, and implement

effective solutions.

  • Marketing & Social Media Savvy: Experience in utilizing social media for

business promotion and engaging with online communities.

  • Adaptability: Ability to thrive in a dynamic retail environment and adapt to

changing trends and customer demands.

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google

Workspace.

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