Credit Analyst

Company Introduction

JOB DESCRIPTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose

Business Banking The segment manages more than 50K customer relationships with total balance sheet under management more than AED 50bn, & revenue pool exceeding AED 1.5Bn. This segment focused approach is critical for next phase of growth as we need to have dedicated action plan at segment level to manage emerging challenges.

The unit is thus created to conceptualize, develop and implement a sustainable customer driven segment management system to maximize the Bank’s business from the non-Individual customers of the Retail Bank. Customer and P&L ownership will rest with the Business Banking segment head while products and channels will be servicing functional needs.

Responsibilities

• Manage customer retention strategies for attrition control
• Manager the segment’s Tail Management program to remove value destroying customers from the portfolio to optimize profitability
• Manage customer migration between various segments to ensure onboarding of the clients in the right segment.
• Work with line manager & segment head for segment budgeting, financial controls & planning.
• Take proactive role in developing incentive structures for the Sales Manager, TL & ROs
• Preparation & execution of reward & recognition program for the team.
• Perform portfolio analysis to identify cross sell opportunities
• Develop and maintain library of dashboards that track products and portfolio indicators in conjunction with CLM
• Own the financial reporting & CIF level reporting for the sub segment & ensure preparation of necessary performance decks (through processing staff) at sub-segment / center level for senior management review.
• Perform financial, products and other analysis as required by the segment in order to support decision making process.
• Work with line manager to conclude tie-ups with govt / semi govt. agencies (ex. Dubai SME / free zones) with focus on enhancing segment presence & increasing revenues.
• Work on allocated IT projects / CR’s for requirement gathering, project monitoring, UAT & implementation.
• Track campaigns/contest to promote the cross sales ratio for various revenue lines including the following:
• NII Assets
• NII Liabilities
• Trade & FX
• Wealth
• CASA Fee
• Monitor and analyze acquisition, portfolio performances and other details regularly
• Work with line manager to implement processes for better trade penetration in the identified ENBD branches.
• Develop training modules as required.
• Identify training requirements of the segment including Business Head, Sales Manager, Team Leaders and RBEs.
• Plan & Implement training calendar for the segment in conjunction with L&D.
• Update knowledge on the new developments / rules & regulations to front-end and back-end team.
• Coordinate and execute project related activities with stakeholders for scoping, testing and implementation
  
  

Requirements

• Education
• Graduate, preferably Business/Finance/Accounting

• Experiences
• Extensive experience in banking experience.
• Experience in project management / portfolio management
• Excellent oral and written communication skills.
• Well verse with MS office skills
• Ability to handle large quantity of data using MS excel & analytical tools.
• Data Analysis Using Excel
• Advanced Excel Formulas & Functions
• Data modeling
• Knowledge & Skills
• Well verse with MS office skills
• Ability to handle large quantity of data using MS excel & analytical tools.
• Data Analysis Using Excel
• Advanced Excel Formulas & Functions
• Data modeling
  
  

WHAT WE OFFER YOU:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees
  
  

WHY JOIN US?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.