Credit and Collections Associate

Vacancy Title: Credit & Collections Associate

Vacancy Location: Fujairah, UAE

Engagement Type: Permanent, Full Time

Your Company

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

Your New Role

Are you passionate about customer service with a credit/finance background wanting to progress within the world’s largest survival technology provider?

Survitec has the perfect role for you!

Reporting to the Credit and Collections Manager, your role is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay.

What You Can Expect From The Role

Key Responsibilities and accountabilities:

• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
• Manages and resolves customer disputes to ensure invoices are paid on time and in full
• Locates and monitors overdue accounts, using computers and a variety of automated systems
• Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met
  
  

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

Essential Criteria

The Experience, Qualifications and Skills You Will Have

• Proven experience in a similar function
  
  

Desirable Criteria

• Third Level Qualification in Finance
  
  

Why You Should Work for Us

• Competitive Base salary
• 30 days holiday excluding public holidays
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Health insurance
• Life Assurance
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme
  
  

How To Apply

Please click Apply Now below

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.