Credit & Collections Officer

At Trane Technologies we Challenge Possible. Our brands – including Trane and Thermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary：

Trane is hiring a Credit Collections Officer that will manage an Accounts Receivable portfolio for Trane Technologies operations in the Middle East & Africa, including the related credit and collection activities in order to minimize credit risk while maximizing cash performance.

The role includes credit investigation & assessment, credit hold management & order release; collections follow up & escalation; query & dispute resolution; customer visits; escalation to collection agencies and legal counsel; liaison with finance & reporting teams; compliance activities.

The portfolio is Trane Middle East & Africa: sales from local offices across the region, including Abu Dhabi.

Responsibilities

• Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk & cash flow.
• Support in credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role.
• Provide information on credit checking and order holds and release on timely basis. Notify manager of significant issues impacting collection of outstanding receivables
• Responsible for the collection and the maintenance of account receivables: contact customers, follow up on payments and engage late payers to maximize collection efficiency.
• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, arrange customer visits, escalate to manager and to commercial team, etc.
• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as and when needed.
• Prepare reports as per monthly schedule and on ad hoc basis for the credit and financial functions
• Expedite resolution of customer disputes & queries by linking with Sales/Order Management/Warranty as required.
• Informing management regarding effectiveness of strategies for various accounts.
• Promote a culture of continuous process improvement and collaborate actively internal stakeholders.
• Support the Credit Centre of Excellence for major credit reviews for all customers whenever required.
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.

Qualifications

• University Degree in Business, Finance, Accounting or similar field.
• Minimum 3-year experience in Credit & Collection or similar role
• Good understanding of commercial credit and collection practices and knowledge of financial analysis.
• Strong proficiency in Microsoft Excel & Outlook
• Hands-on work experience in credit, preferably with an experience from a manufacturing, contracting, construction background, with good reconciliations skills.
• Good understanding of commercial credit and collection practices and significant knowledge of financial analysis.
• Experience of working on Letters of Credit.
• Good accounting background & financial knowledge in order to drive account reconciliation during the customer visits, helping boost up collections.
• Good ERP knowledge with excellent MS office skills
• Good communication (verbal/written) skills & good negotiation skills - articulate & confident enough to push back customers raising in genuine disputes.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world. We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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