Crew Training Quality & Standards Lead

Job Purpose

Our cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers ‘Fly Better’!

About The Role

Reporting to the Manager Crew Training Quality & Standards, the Crew Training Quality & Standards Lead will be responsible for the implementation and monitoring of quality assurance processes for training programmes. This role ensures that training meets established quality standards and other relevant requirements. To actively monitor the effectiveness of training programmes, drive curriculum improvements, and ensure all programmes align with international best practices, the needs of the learners, and the corporate values of the Emirates Group.

What You Will Do

• Lead the execution of quality assurance processes for training programmes. Support monitoring efforts to ensure training programmes meet internal quality standards and relevant requirements.
• Gather and analyse learner feedback and performance data to identify areas for improvement. Collaborate to adjust and improve training programmes based on evaluation results and feedback.
• Ensure training materials align with current organisational standards and industry requirements. Support subject matter experts in maintaining and improving training content. Assess the delivery methods to ensure learner engagement and outcomes.
• Ensure training programmes adhere to relevant guidelines. Collaborate with internal audit teams and oversee compliance documentation processes.
• Provide strategic insights on quality-related trends to internal stakeholders through detailed reporting and analysis. Identify action plans based on training evaluations and feedback.
• Identify potential risks related to training quality or compliance issues. Collaborate with other stakeholders to implement corrective actions to address risks in training programmes.
• Support the use and integration of Learning Management Systems (LMS) and other technology tools to track and improve training quality. Generate data reports for program tracking and performance analysis.
• Lead a team of Quality & Standards specialists and foster a culture of quality and continuous improvement across the organisation.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Completed Degree or Honors (12+3 equivalent) in a relevant field of study.
• 8+ years of experience in In-Flight Services/In-flight Administration, or experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organisations.
• Proven experience in managing teams and leading quality assurance initiatives.
• In-depth exposure to quality assurance processes, with a focus on learning and development.
• Strong understanding of quality management systems and evaluation processes.
• Strong verbal and written communication skills to engage with team members and stakeholders.
• Ability to identify areas for improvement in training content and delivery.
• Ability to suggest practical solutions to enhance training effectiveness and quality.
• Familiarity with learning management systems (LMS), data analysis tools, and training delivery software.
• Comprehensive understanding of industry regulations and compliance requirements.
  
  

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join the Cabin Crew Training team.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers