CRM Business Analyst
Migrate
Date: 10 hours ago
City: Abu Dhabi
Contract type: Full time

Job Title: Information Specialist - CRM Dynamics 365–Functional (D365 CE & Power Platform)
Experience Required: 8+ Years in Business Analyst with strong functional knowledge of any CRM platform.
Job Summary
We are seeking an experienced Arabic Speaking Business Analyst with strong functional knowledge of Any CRM platforms—such as Microsoft Dynamics 365, Salesforce, Zoho, or similar systems—to join our growing team.
The successful candidate will act as a liaison between business stakeholders and technical teams, helping to translate business requirements into CRM solutions that support our strategic goals and improve customer engagement.
Key Responsibilities
Requirements Gathering and Analysis
Experience Required: 8+ Years in Business Analyst with strong functional knowledge of any CRM platform.
Job Summary
We are seeking an experienced Arabic Speaking Business Analyst with strong functional knowledge of Any CRM platforms—such as Microsoft Dynamics 365, Salesforce, Zoho, or similar systems—to join our growing team.
The successful candidate will act as a liaison between business stakeholders and technical teams, helping to translate business requirements into CRM solutions that support our strategic goals and improve customer engagement.
Key Responsibilities
Requirements Gathering and Analysis
- Collaborate with business stakeholders across various departments (Sales, Marketing, Customer Service, Operations) to elicit, analyze, and document detailed business requirements for CRM enhancements, new features, and system integrations.
- Conduct in-depth analysis of current business processes, identifying pain points, inefficiencies, and opportunities for improvement within the CRM landscape.
- Translate complex business requirements into clear, concise, and actionable functional specifications, user stories, use cases, and process flows.
- Leverage strong functional knowledge of CRM platforms to provide expert guidance and recommendations on system capabilities, best practices, and potential solutions.
- Understand configuration options and customization capabilities within the CRM platform to propose effective solutions that meet business needs without excessive custom development where possible.
- Work closely with technical teams (developers, solution architects) to design and validate CRM solutions that align with business requirements and technical architecture.
- Participate in solution design sessions, offering insights into functional feasibility and user experience.
- Support the entire project lifecycle from initiation to deployment, including solution consulting, production support, and continuous improvement.
- Develop comprehensive test plans, test cases, and execute User Acceptance Testing (UAT) to ensure solutions meet business requirements and are free of defects.
- Work with QA teams to ensure thorough testing and validate system functionality.
- Design, develop, and maintain CRM reports, dashboards, and analytics to provide actionable insights into customer behavior, sales performance, marketing campaign effectiveness, and service metrics.
- Conduct data analysis to identify trends, opportunities, and areas for strategic decision-making.
- Act as a primary liaison between business users and IT teams, fostering strong relationships and ensuring effective communication throughout projects.
- Facilitate meetings, workshops, and presentations to gather information, present solutions, and secure approvals.
- Communicate complex technical concepts to non-technical stakeholders in an understandable manner.
- Develop and deliver training materials and sessions for end-users to ensure effective adoption and utilization of CRM systems.
- Create and maintain comprehensive documentation, including process flows, user guides, functional design documents, and system configurations.
- Bachelor’s degree in computer science, Information Technology, Business, or a related field.
- 8+ years of experience as a Business Analyst, preferably focused on CRM platforms.
- Demonstrable strong functional knowledge and hands-on experience with at least one major CRM platform (e.g., Microsoft Dynamics 365, Salesforce, Zoho). Experience with multiple platforms is a significant plus.
- Proven ability to gather, analyze, and document complex business requirements and translate them into functional specifications.
- Strong understanding of CRM processes across Sales, Marketing, and Customer Service.
- Experience with Agile and Waterfall project methodologies.
- Proficiency in data analysis and reporting tools (e.g., Excel, SQL, Power BI, Tableau).
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical, problem-solving, and critical thinking abilities.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Certifications in relevant CRM platforms (e.g., Salesforce Administrator, Microsoft Certified: Dynamics 365 Functional Consultant) are highly desirable.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Certifications in relevant CRM platforms (e.g., Salesforce Administrator, Microsoft Certified: Dynamics 365 Functional Consultant) are highly desirable.
- Experience with Agile/Scrum methodologies.
- Experience with CRM integration projects (e.g., integrating CRM with ERP, marketing automation, or customer service platforms).
- Knowledge of project management tools (e.g., JIRA, Azure DevOps).
- Experience with process modeling tools (e.g., Visio, Lucidchart).
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Project Manager
Penspen,
Abu Dhabi
4 hours ago
Main Purpose Of RoleThe role is accountable for the project delivery, Project Performance and commercial success by managing all project activities and resources while ensuring client satisfactionQualifications Bachelor or Masters degree in Engineering discipline or equivalent. Project Management Professional certification Mechanical/Piping/Electrical & Instrumentation/Process engineering background preferableKnowledge / Experience (Skills)Minimum 20 years of experience in Project Management roles (Project Engineer, Senior...

HIMS Administrator
Healthpoint,
Abu Dhabi
8 hours ago
OverviewThe HIM Administrator is primarily responsible for the maintenance and management of the patient's electronicmedical record (EMR) through the quantitative and qualitative analysis of the patient's record to ensure the consentsmeet the requirements for completion as established by the Joint Commission International Accreditation standards;Department of Health- Abu Dhabi (DOH) standards; and Healthpoint policies and guidelines.Responsibilities Releasing medical reports to patients...

Spa Therapist
Hyatt,
Abu Dhabi
1 day ago
You will be responsible to provide an excellent and consistent level of service to your customers. The Spa Therapist is responsible to ensure the overall cleanliness and repair of all spa departments and to ensure maximum efficiency, safety and uncompromised attention to guest/member service.Minimum of 1 year experience in a similar role in a luxury hotel property.
