Custom Operation Supervisor

【Job Responsibilities】

【Job Requirements】

Responsibilities Supply Chain and Logistics Coordination Plan and manage logistics operations, including transportation, and distribution, to meet customer and organizational objectives. Coordinate with suppliers, vendors, and internal teams to ensure seamless flow of goods across JDL global network. Transportation Management Arrange and optimize transportation of goods via air, ocean, or Land, selecting reliable and cost-effective carriers. Track shipments and provide real-time updates to stakeholders using designated system or JDL logistics software and tracking systems. Customs Clearance Coordination Manage customs clearance processes for international shipments, ensuring compliance with global import/export regulations. Prepare and verify customs documentation, such as commercial invoices, packing lists, MAWB, HAWB, and bills of lading. Collaborate with customs brokers, freight forwarders, and government agencies to facilitate efficient clearance and minimize delays. Stay updated on changes in customs regulations, tariffs, and trade policies to ensure compliance and avoid penalties. Process Optimization Analyse logistics data to identify inefficiencies and implement improvements in transportation routes, and customs processes. Develop and maintain schedules to meet delivery deadlines and project requirements. Utilize JDL software and tools (e.g., TMS or CMS) to streamline operations. Compliance and Documentation Ensure adherence to local, national, and international shipping and trade regulations, including customs and import/export laws. Maintain accurate records of logistics activities, costs, and customs-related transactions. Prepare and manage shipping documentation to support smooth operations and regulatory compliance. Cost Management Monitor and control logistics budgets, including transportation and customs clearance costs, to optimize efficiency. Analyse cost structures and recommend strategies to reduce expenses while maintaining service quality. Customer Service Address customer inquiries and resolve issues related to shipping delays, damaged goods, or customs complications. Collaborate with customer service and sales teams to ensure client satisfaction and meet delivery expectations. Risk Management Identify potential risks in the supply chain, such as customs delays or transportation disruptions, and develop contingency plans. Ensure proper handling, storage, and documentation of goods to prevent loss or damage. Team Collaboration Work closely with warehouse teams, facility operations, and customs clearance teams specialists to ensure smooth execution of customs clearance and logistics plans. Qualifications Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred). Required Skills Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in logistics software and tools. Preferred Skills Experience in international logistics and customs regulations. Knowledge of supply chain management principles.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

【International Logistics】

JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.