Customer Care Executive

Al Haktur IT Solutions, a premier provider of innovative IT solutions in the UAE, is seeking a dedicated Customer Care Executive to enhance our client support services in Dubai. This position offers an excellent opportunity for a dynamic individual to contribute to a customer-focused team in a fast-paced technology-driven environment.

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for customers, addressing inquiries, concerns, and feedback professionally via phone, email, and chat.
• Problem Resolution: Resolve customer issues promptly and effectively while maintaining high customer satisfaction levels.
• Product Knowledge: Provide detailed information about company products and services, ensuring customers understand the value and benefits.
• Feedback Management: Record and report customer feedback to help improve services and drive customer-centric initiatives.
• Collaborative Support: Work closely with internal teams, including technical support and sales, to meet customer needs efficiently.
• Upselling Opportunities: Identify opportunities to recommend additional services or upgrades based on customer requirements.

Requirements:

• Education: Bachelor’s degree or equivalent in business, IT, or a related field.
• Experience: Minimum 2 years in a customer service or client-facing role, preferably in the IT sector.
• Skills:
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving ability and a proactive approach to customer support.
  • Familiarity with CRM systems and basic IT tools (e.g., Microsoft Office).
• Attributes:
  • Customer-centric mindset with a passion for delivering outstanding service.
  • Ability to multitask and thrive in a dynamic, fast-paced environment.
  • Fluency in English; knowledge of additional languages is a bonus.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for training and career advancement within the IT industry.
• A supportive and innovative work culture.
• Health insurance and other benefits as per UAE labor laws.