Customer Care Executive
NMC Royal Khalifa City
Date: 11 hours ago
City: Abu Dhabi
Contract type: Full time
Abu Dhabi, United Arab Emirates
Trending
Job Description
3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
3.9 Keeps accurate records of discussions or correspondence with customers.
3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.
3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems
Responsibilities
3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
3.9 Keeps accurate records of discussions or correspondence with customers.
3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.
3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems
Qualifications
4.1 Preferably a graduate in any discipline.
4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line
switchboard system is preferable. Interest to work in a Hospital related environment.
4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet
explorer skills.
4.4 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a
professional manner with diverse range of individuals; superior phone etiquette skills
4.5 Patient focused; service oriented; patient & understanding.
4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining
composure
4.7 Ability to work independently with minimal supervision.
4.8 Reliable, punctual, dependable, and responsive.
4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.tial.
Job Info
This site uses cookies to deliver a better user experience. By using our Career Portal, you accept our use of cookies. Learn more
Are You Still With Us?
It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.
Work Summary
This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.
Page Customer Care Executive - NMC Careers loaded
Trending
Job Description
3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
3.9 Keeps accurate records of discussions or correspondence with customers.
3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.
3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems
Responsibilities
3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
3.9 Keeps accurate records of discussions or correspondence with customers.
3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.
3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems
Qualifications
4.1 Preferably a graduate in any discipline.
4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line
switchboard system is preferable. Interest to work in a Hospital related environment.
4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet
explorer skills.
4.4 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a
professional manner with diverse range of individuals; superior phone etiquette skills
4.5 Patient focused; service oriented; patient & understanding.
4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining
composure
4.7 Ability to work independently with minimal supervision.
4.8 Reliable, punctual, dependable, and responsive.
4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.tial.
Job Info
- Job Identification 5705
- Job Category Administration
- Posting Date 01/08/2025, 05:26 PM
- Apply Before 01/09/2025, 05:26 PM
- Job Schedule Full time
- Locations NMC Royal Hospital, Khalifa City, Abu Dhabi, AE
- About Us
- Contact Us
This site uses cookies to deliver a better user experience. By using our Career Portal, you accept our use of cookies. Learn more
Are You Still With Us?
It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.
Work Summary
This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.
Page Customer Care Executive - NMC Careers loaded
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Commis I
Millennium Downtown Abu Dhabi,
Abu Dhabi
5 hours ago
As a Commis I, you will assist in various kitchen tasks and food preparation. Your role involves learning and mastering culinary techniques, supporting chefs, and maintaining kitchen cleanliness and organization.Key Job Responsibilities:Assist chefs in the preparation and execution of dishes.Learn and follow established recipes and culinary standards.Maintain high standards of food quality, taste, and presentation.Work in different sections of the...
Doorman
Dusit Doha Hotel | Dusit Hotel & Suites - Doha,
Abu Dhabi
11 hours ago
Job DescriptionPRIMARY RESPONSIBILITIES Opens and closes the doors for guests of the hotel. Greets arriving and departing guests using the Dusit Standard of greeting. Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest. Unloads the luggage of guests until the Bellman brings them inside. Ensures that the main entrance is...
Electrical Engineer (Construction Management Experience)
Rejlers,
Abu Dhabi
16 hours ago
Rejlers International Engineering Solutions AB operates in Abu Dhabi, UAE, and delivers high-quality engineering and project services to Oil & Gas, Refining, Petrochemical, and Chemical Industries mainly in UAE and other Arabian Gulf Countries. This year the Company has been operating in UAE for 10 years and its parent company has been in business for more than 80 years. We...
