Customer Care Executive

Trustbend Packers & Movers


Date: 3 weeks ago
City: Dubai
Contract type: Full time
  • Full Time
  • Dubai
  • Posted 9 hours ago

At Trustbend Packers & Movers, we prioritize customer satisfaction by delivering seamless relocation services with efficiency and care. To further enhance our customer experience, we are looking for a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

Key Responsibilities

  • Handle incoming calls, emails, and customer inquiries promptly and professionally.
  • Provide detailed information about company services, pricing, and processes.
  • Coordinate with operations and logistics teams to ensure timely service delivery.
  • Manage customer complaints and resolve issues with efficiency and empathy.
  • Maintain accurate customer records and update the database regularly.
  • Follow up with customers to ensure satisfaction after services are completed.
  • Support in building long-term relationships with clients by offering excellent service.
  • Prepare daily, weekly, and monthly reports on customer interactions.

Requirements

  • Previous experience as a Customer Care Executive or in a similar customer service role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle customer issues calmly under pressure.
  • Proficiency in MS Office and customer management systems.
  • Fluency in English; knowledge of additional languages is an advantage.
  • High school diploma or higher education qualification.

Joining Trustbend Packers & Movers in Dubai as a Customer Care Executive gives you the opportunity to build lasting customer relationships while supporting a reputable logistics and relocation company. If you are enthusiastic about delivering top-quality customer service, we encourage you to apply and grow with us.

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