Customer Care Executive - NMC Healthcare

Talent Pal


Date: 1 day ago
City: Abu Dhabi
Contract type: Full time
  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients' rights concerning confidentiality, education, and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions, adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards, incidents, and near misses , and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs, mock drills, and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times
  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients' rights concerning confidentiality, education, and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions, adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards, incidents, and near misses , and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs, mock drills, and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

Educational Background :

  • Preferably a graduate in any discipline (4.1).

Experience :

  • Minimum of 1-year experience as a receptionist in a patient-focused environment (4.2).
  • Experience operating a multi-line switchboard system is preferable.
  • Interest in working in a hospital-related environment (4.2).

Technical Skills :

  • Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer (4.3).

Interpersonal Skills :

  • Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals (4.4).
  • Superior phone etiquette skills are essential (4.4).

Patient-Centered Focus :

  • Patient-focused, service-oriented, patient, and understanding (4.5).

Organizational and Multitasking Skills :

  • Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).

Independence and Reliability :

  • Ability to work independently with minimal supervision (4.7).
  • Must be reliable, punctual, dependable, and responsive (4.8).

Communication Skills :

  • Excellent command of oral and written English (4.9).
  • Arabic language skills are advantageous but not essential (4.9).

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