Customer Care Manager - Automotive (UAEN National)

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

Job Purpose

The Customer Care Manager is responsible for ensuring a seamless and exceptional experience for customers (Governments and Private sector) by managing customer care operations, addressing customer concerns, and driving customer satisfaction. This role will focus on delivering high-quality service, resolving issues effectively, and building long-term customer loyalty.

Job Responsibilities

• Build and maintain strong relationships with government officials and private sector clients to strengthen the company's position and foster trust.
• Serve as the primary point of contact for key customers, ensuring prompt and effective resolution of all aftersales matters.
• Coordinate and manage demo vehicles and test drives to ensure exceptional customer experience.
• Conduct vehicle demonstrations tailored to customer needs and provide technical information as required.
• Work with sales teams to address customer queries and concerns during the decision-making process.
• Oversee the delivery process, ensuring a smooth transition for customers from purchase to vehicle handover.
• Monitor customer satisfaction levels post-delivery and implement corrective actions if needed.
• Act as a primary point of contact for escalated customer issues and ensure swift resolution regarding aftersales services, including maintenance, warranty claims, and technical support.
• Oversee the entire after-sales customer care process to ensure timely and effective resolution of customer inquiries and complaints.
  
  

Job Requirements

Qualifications

• Technical background with driver license for commercial vehicles is a must
  
  

Experience

• Minimum of 7-10 years of experience in customer care or after-sales roles within the CV industry.
  
  

Knowledge & Skills

• Knowledge of automotive sales and after-sales processes and technical service standards.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-focused mindset with a passion for delivering exceptional service.
  
  

Written and verbal communication in English and Arabic (other regionally spoken languages would be an added advantage)

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.