Customer Care Officer

Cartrack


Date: 1 week ago
City: Dubai
Contract type: Full time
Primary Functions:

  • Onboarding new customers (Pre/Post implementation)
  • Conduct regular reviews with customers
  • Handle customer's enquiries
  • Conduct health check
  • Retain customers
  • Conduct training feedback.
  • Process cancellation
  • Negotiate contract renewal
  • Upsell package
  • Manage OTRS Ticket
  • In/Outbound Call
  • Control room during office hours
  • Perform other duties as assigned by the General Manager.


Secondary Functions:

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
  • Train customers on how to derive the most value from our Software-as-a-Service platform.
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
  • Responding promptly to customer inquiries and communicating with customers through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Identify opportunities to sell additional services and or Cartrack software applications to clients.
  • Compile daily efficiency and productivity reports.


Requirements:

  • Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
  • Experience in customer service.
  • Proficient in English.
  • Tech-savvy and computer literate.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Team player with a high level of energy and able to work independently.

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