Customer Delivery Lead

Job Description

As a Customer Project Manager at Nokia, you will spearhead the successful execution of complex customer programs, ensuring alignment with our operational standards and commitment to excellence. You will lead cross-functional teams, coordinating project deliverables while managing customer relationships and expectations. This role is central to our Customer Delivery Management team, where you will collaborate closely with diverse stakeholders to drive project success within budget, timeline, and quality constraints. You’ll thrive in a dynamic, innovation-driven environment that encourages proactive communication and continuous improvement. Here, you will leverage your expertise to identify and pursue opportunities for upselling and cross-selling, enhancing customer satisfaction and contributing significantly to Nokia's business objectives. Your leadership will be instrumental in shaping our project outcomes and fostering a culture of excellence.

How You Will Contribute And What You Will Learn

• Lead and manage customer project(s) for large, complex contracts, ensuring alignment with Nokia's operational standards and methodologies.
• Develop and maintain project plans, proactively addressing changes in cost, scope, schedule, and quality (CSSQ).
• Act as the primary customer liaison, overseeing communication, managing expectations, and resolving issues to ensure customer satisfaction.
• Perform rigorous financial management, including monitoring budgets, profitability forecasts, and ensuring project delivery within financial constraints.
• Conduct comprehensive risk management, identifying, assessing, and mitigating project risks while seeking new opportunities for contract expansion.
• Ensure high-quality project outcomes by implementing best practices and continuous improvement strategies throughout the project lifecycle.
• Coordinate cross-functional team responsibilities, effectively assigning tasks and mentoring team members to achieve project goals.
• Facilitate project closure, ensuring all contractual requirements are met and lessons learned are documented for future reference.
  
  

Key Skills And Experience

You have:

• 7-10 years of project management experience, preferably in telecommunications or IT
• Strong knowledge of project planning and risk management methodologies
• Proficient in managing customer relationships and stakeholder communications
• Experience with financial forecasting and budget management
  
  

It would be nice if you also had:

• Advanced degree in Engineering, Business or a related field
• Familiarity with Agile and other project management frameworks
• Experience in upselling and cross-selling in existing customer accounts
• Multilingual skills to facilitate global communication
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.