Customer Due Diligence Analyst (UAEN Fujairah)

Ready to Be the first line of defense for the UAE’s Most Exciting Digital Bank?

Are you a proud Emirati looking to make a real impact? Do you enjoy helping others, solving problems, and representing your community with pride and professionalism? If so, we’d love to welcome you to the team at Wio Bank.

We’re hiring a CDD/EDD Analyst to support our onboarding and enhanced due diligence function. In this role, you’ll be a key player in ensuring we onboard the right customers in the right way — all while staying compliant with KYC, AML, and CTF regulations. You’ll review high-risk profiles, manage customer exits, monitor compliance trends, and help us continually improve how we assess risk and protect our business.

If you’re detail-driven, process-savvy, and passionate about creating seamless, compliant onboarding experiences — this role is for you.

What You’ll Be Doing

• Supporting the execution of Wio’s onboarding policies and procedures in line with CBUAE regulations and global best practices
• Handling the full onboarding journey for high-risk customers — from first interaction to account activation
• Assisting with EDD reviews for high-risk customers, ensuring documentation is complete and aligned with local regulatory standards
• Managing exit strategies for flagged customers — including account closures, blacklist updates, and regulatory reporting
• Preparing and maintaining MIS and reports to help senior stakeholders stay informed and aligned
• Verifying and securely storing customer KYC data in line with data protection standards
• Supporting risk assessments based on customer profiles, jurisdictions, and intended activity — escalating concerns when necessary
• Keeping accurate records of onboarding activity, RFIs, and compliance checks
• Partnering with internal teams (Fraud, Customer Care, Ops, Tech) and engaging with regulators and auditors when required
• Identifying gaps in current onboarding or EDD processes and recommending improvements
• Staying on top of regulatory updates and working with internal teams to embed necessary changes in systems and workflows
  
  

What You’ll Need

• A Bachelor’s degree in Finance, Business, or a related field (Master’s preferred)
• Professional certifications in compliance or sanctions (e.g., CAMS, CGSS) are a plus
• 1–3 years of experience in customer onboarding, ideally within a bank or financial institution in the UAE
• Strong understanding of AML, KYC, CTF, and Sanctions frameworks (especially CBUAE requirements)
• Proven ability to assess customer risk and spot red flags in complex relationships
• Strong interpersonal and collaboration skills — you're great at working with both peers and senior stakeholders
• Fluency in Arabic and English, with excellent communication skills in both
• Sharp attention to detail, with the ability to manage priorities and stay organized
• A proactive, problem-solving mindset and comfort working in a fast-paced environment
  
  

Why You’ll Love Working at Wio

We don’t just build game-changing products — we build careers worth talking about. At Wio, you’ll be part of a bold, fast-moving team where ideas are heard, growth is real, and impact happens daily. And while we move fast, we don’t believe in burnout — balance matters here.

Here’s what you can expect:

• Flexibility that works for you – Hybrid work, flexible hours, and a culture that trusts you to deliver
• Support for your whole self – From comprehensive medical cover (including family options) to wellness initiatives that actually matter
• Learning that never stops – Access to world-class tools, training, and career development tailored to your goals
• A team that’s as ambitious as you are – We move fast, think big, and win together — while making space for real work-life balance
  
  

If you’re ready to do your best work and grow in ways that matter, Wio is the place.