Customer Experience Agent/Associate

A.P. Moller - Maersk


Date: 8 hours ago
City: Dubai
Contract type: Full time
The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files

  • Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
  • Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions
  • Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  • Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
  • Liaising and preparing transport plan with suppliers

Accountable for :

  • Day to day customer Relationship
  • Daily operational execution
  • Daily EDI updates
  • SO/PO & file creation in operationel systems
  • Value to Maersk (efficiency, automation and standardisation)
  • Protecting CSI for third party (non-Maersk) suppliers and partners.
  • Ensure execution and reporting as per compliance requirements

Critical Competencies

  • Excellent stakeholder management and communication skills
  • Very organized, proactive and dynamic
  • Prioritization capabilities
  • Understanding of the local regulations
  • Strong execution mindset
  • Solution oriented
  • Analytical
  • Team player
  • Customer oriented
  • Cost conscious and optimization
  • Continuous improvement

This role is only for UAE Nationals with a family book

We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Manager - Research

Publicis Groupe Middle East, Dubai
1 hour ago
Company DescriptionPresent in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris [FR0000130577] and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access...

Channel Partner Sales Coordinator

Avantor, Dubai
1 hour ago
The OpportunityThe Channel Partner Sales Coordinator supports the LSS channel sales strategy by managing partner relationships and coordinating sales activities. This role is essential for driving revenue growth through effective partner engagement, regulatory compliance, and operational excellence.What We're Looking For Bachelor’s degree in Life Sciences, Business Administration, or related field. 2–4 years of experience in channel sales, partner management, or...

M00I0: Intern-Professional

FedEx, Dubai
5 hours ago
General administration; Team tasks support; Project management support; Basic research; ReportingResponsible for the completion of the defined activities under guidance to ensure accuracy, process compliance with relevant standards in order to gain relevant experience and build required skillsets to effectively perform the job role.Microsoft/ Office PC Skills; Numerical Skills; Planning & Organizing Skills; Team Working Skills; Written & Verbal Communication...