Customer Experience Manager - #58034


Date: 1 week ago
City: Dubai
Contract type: Full time

Job Description:

  • Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention.
  • Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations.
  • Collaborate with cross-functional teams, including marketing, sales, and product development, to align customer experience efforts with business goals and objectives.
  • Implement customer feedback mechanisms, such as surveys, focus groups, and customer advisory boards, to gather insights and feedback.
  • Train and coach employees on customer service best practices and standards.

Job Requirements:

  • Bachelor’s degree in Marketing, Business Administration, or related field.
  • Proven experience in customer experience, customer service, or related roles.
  • Strong knowledge of customer experience principles, practices, and trends.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication, collaboration, and leadership skills.

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