Customer Experience Specialist

Milele


Date: 3 weeks ago
City: Dubai
Salary: AED 5,000 - AED 7,000 per month
Contract type: Full time
Key Responsibilities

  • Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
  • Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
  • Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
  • Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
  • Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
  • Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
  • Develop strategies to strengthen existing relationships and encourage repeat business.
  • Analyze customer feedback and present insights to management for continuous improvement initiatives.


Requirements

  • Experience: 23 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
  • Skills:
    • Strong communication and interpersonal abilities.
    • Problem-solving mindset with a customer-first approach.
    • Proficiency in CRM tools and Microsoft Office Suite.
    • Ability to manage multiple tasks and prioritize effectively.
  • Qualities:
    • Professional, empathetic, and proactive attitude.
    • Detail-oriented with strong organizational skills.
    • Capable of building rapport and maintaining long-term professional relationships.

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