Customer Onboarding Project Manager - MENA

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As the Customer Onboarding Project Manager for MENA, you will be at the forefront of ensuring our clients' smooth transition into our services. This role is ideal for someone who thrives in a fast-paced, client-facing environment where they can apply both technical know-how and project management skills.

In this role, you will work directly with clients to understand their needs, assist them in setting up, and ensure they are fully prepared to utilise our solutions. You will collaborate cross-functionally with internal teams, including product, engineering, and support, to ensure a smooth and successful onboarding experience.

What you’ll do

• Lead the end-to-end onboarding process for MENA region clients, ensuring smooth transition from sales to active platform users


• Act as the main point of contact for new clients, managing relationships and delivering tailored onboarding plans


• Provide expert technical guidance, assisting clients with setup, configuration, and troubleshooting


• Collaborate cross-functionally with internal teams, including product, engineering, and customer support to meet client needs


• Continuously improve onboarding processes, leveraging client feedback and data analytics to drive efficiency


• Ensure successful post-onboarding transition by providing hypercare support for 30 days before handing over to the customer success team

Who you are

• A client-focused professional with a passion for delivering outstanding customer service and building strong relationships


• Strong project manager with the ability to handle multiple onboarding projects simultaneously, prioritising effectively


• Technically adept with experience in software implementation and the ability to explain complex concepts in a clear, client-friendly manner


• Skilled problem solver with a proactive approach to resolving issues and improving processes


• Excellent communicator, comfortable engaging with senior stakeholders and cross-functional teams


• Adaptable, proactive, and comfortable in a fast-paced, dynamic environment with a strong sense of accountability for project outcomes

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually


• Total compensation package including participation in our Bitpanda stock option plan


• Competitive benefits programs and policies shaped by our flexibility-first philosophy 


• Exclusive premiums when trading on Bitpanda


• Company-wide and team events — both in-person and virtually!


• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.