Customer Order Support Representative - Client: Ink & Printing

Department: Boutique Client

Location: Global+

Compensation: $5.00 / hour

Description

About the Client

A printing supplies company, founded in 2008 by two brothers, aims to provide affordable, high-quality printing supplies. The company has gained a reputation for its genuine OEM products, exceptional customer service, and commitment to customer satisfaction. A large multinational corporation has been a loyal customer for over a decade, relying on the company for all their printing supply needs.

Why this role exists

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will excel in communication, both verbal and written, and will be responsible for a variety of tasks, including generating quotes, processing orders, and responding to customer inquiries. This role requires a strong ability to multitask, manage time effectively, and maintain a high level of accuracy in data entry and analysis.

The Impact you’ll make

• Create and send product quotes; respond to customer inquiries about pricing via email and phone.
• Process customer orders and update them with tracking information; handle customer orders over the phone as needed.
• Generate and maintain Google Sheets for shipping reconciliations.
• Reach out to vendors for missing tracking on drop-shipped orders.
• Update and maintain customer tax-exemption records.
• Initiate customer returns, refunds, or replacements as needed; answer incoming calls and respond to emails promptly.
  
  

Tools Used:

• Odoo (Training provided)
• Google Workspace (Docs, Sheets, etc.)
  
  

What to Expect?

• Work-from-home setup
• Working hours: 9 AM-5:30 PM ET
• Salary range: $5/hr
  
  

Hard Requirements

Skills, Knowledge and Expertise

• Strong verbal and written communication skills
• Exceptional attention to detail
• Proficiency in data entry and data analysis, particularly using Google Sheets and MS Excel
  
  

Your superpowers are…

• Proficiency in Google Workspace
• Google Sheets:
• Ability to generate, maintain, and analyze data for tasks such as shipping reconciliations and customer records
• Create and manipulate pivot tables to summarize and analyze large datasets
• Use X Lookup and V Lookup functions to search and retrieve data from large tables
• Export and manipulate data from various sources (e.g., Odoo, Big Commerce)
• Handle large datasets (e.g., 30,000 rows) with ease
• Create clean and organized tables for clear data presentation
• High attention to detail in data manipulation and presentation
• Google Docs: Create and manage documents for quotes, customer communication, and record-keeping
• Data Entry and Analysis
• Accurately enter and manage data related to customer orders, tracking information, and tax-exemption records
• Analyze data to ensure accuracy and efficiency in order processing and customer service tasks
• Experience with Odoo (advantageous, training provided)
• Customer Relationship Management
• Use CRM tools to manage customer interactions, track inquiries, and maintain high customer satisfaction
• Communication Tools
• Proficient in email management systems and phone communication tools
• Multitasking and Time Management
• Efficiently handle multiple tasks and prioritize responsibilities
  

You should apply if…

• You thrive on bringing order to complex financial data
• You're excited by the challenge of juggling multiple business accounts
• You find satisfaction in producing accurate, timely financial reports
• You're comfortable working independently in a virtual environment
• You're willing to put in extra hours when needed to meet critical deadlines
• You're passionate about continuous learning in accounting and financial management
• You enjoy the sense of accomplishment that comes with mastering Excel functions
  
  

Benefits