Customer Relationship Executive
Hunter Careers
Date: 3 weeks ago
City: Fujairah
Contract type: Full time

Job title: Customer Relationship Executive
Location: Fujairah, United Arab Emirates - On-Site
Contract type: Full Time
Contract duration: Permanent
Salary: Not Provided
We are a specialized career platform connecting candidates with premier career opportunities. Our AI career agent, Hunter, works 24/7 to match talented professionals with roles that align perfectly with their skills, contract preferences, and career aspirations, both through our direct client network and broader market opportunities.
About the role Join a leading telecommunications company as a Customer Relationship Executive, where you will be instrumental in providing exceptional first-level support to customers through digital channels. The role involves working on-site in Fujairah, UAE, with an exciting opportunity to showcase your customer service skills and work with state-of-the-art telecommunication services and products.
Responsibilities
Location: Fujairah, United Arab Emirates - On-Site
Contract type: Full Time
Contract duration: Permanent
Salary: Not Provided
We are a specialized career platform connecting candidates with premier career opportunities. Our AI career agent, Hunter, works 24/7 to match talented professionals with roles that align perfectly with their skills, contract preferences, and career aspirations, both through our direct client network and broader market opportunities.
About the role Join a leading telecommunications company as a Customer Relationship Executive, where you will be instrumental in providing exceptional first-level support to customers through digital channels. The role involves working on-site in Fujairah, UAE, with an exciting opportunity to showcase your customer service skills and work with state-of-the-art telecommunication services and products.
Responsibilities
- Provide first-level customer support via digital channels, primarily focusing on email.
- Accurately log tickets and troubleshoot customer issues.
- Meet individual KPIs and adhere to service-level agreements (SLA).
- Coordinate with internal teams to ensure effective resolution of customer concerns.
- Suggest process improvements and stay informed on updated systems and procedures.
- Must reside within a 50 miles radius of Fujairah, UAE.
- At least 1 year of experience in customer service or contact center support.
- Must have a valid UAE National Family Book.
- Experience in providing written/email customer support.
- Strong English communication skills.
- Familiarity with telecommunication products and services in the UAE.
- Experience handling customer interactions via social media channels.
How to apply
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