Customer Relationship Management Specialist
Glow Beauty on Demand
Date: 8 hours ago
City: Dubai
Contract type: Full time

Job Purpose
- Manage customer inquiries and complaints to ensure high customer satisfaction.
- Works with both internal and external resources to ensure CRM works effectively throughout Sharjah Coop.
- Ensure all customer data is complete, accurate, up-to-date, consistent, and compliant, with specific responsibility for maintaining and managing customer data to ensure data integrity.
- Establish positive interactions with new and current customers and provide solutions to issues or problems raised by customers
- Assist in developing and implementing CRM strategy and working collaboratively with other marketing teams to increase customer consumption and build brand loyalty.
- Increase CRM utilization through user engagement, develop CRM workflows to support business processes, extract data, and produce tailored reports.
- Maintain CRM contact data records for Sharjah Coop and look for continuous improvement to increase the functionality and accuracy of the data held to meet the business requirements.
- Identify, recommend, and implement quality and efficiency improvements to CRM processes.
- Organize mini surveys to gather deeper customer insights on CRM related topics.
- Identify key trends and factors influencing customer behavior, like consumption and brand loyalty.
- Conduct assessment of CRM programs and promotional activities according to their efficiency and profitability.
- Answer inquiries or redirect them to the concerned departments as per internal policies and procedures to ensure high customer satisfaction.
- Assist in optimizing CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation.
- Participate in exhibitions/meetings to learn about the latest developments in the field of CRM to keep the organization in sync with external developments.
- Follow up on all department deadlines and ensure that concerned stakeholders adhere to delivery and submission dates.
- Maintain periodical reports which provide well-informed information on all CRM activities, problems/potential problems, results of efforts, and recommendations for corrections.
- Conduct continuous research on the up-to-date approaches and techniques, methods, tools to implement best practices in work.
- Perform day to day CRM related activities, including verifying, classifying, computing, posting and recording clients.
- Assist the team members in any other tasks that may arise as required.
- Perform any other tasks assigned by the manager.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Electrical Engineer
Greenfix Property Care,
Dubai
10 hours ago
Analyze and review architectural and MEP drawings, specifications, and BOQs.Perform detailed quantity take-offs for MEP systems (HVAC, Electrical, Plumbing, Fire Protection).Prepare and compile cost estimates, including materials, labor, equipment, and subcontractor servicesJob Type: Full-timePay: From AED3,000.00 per monthEducation:Bachelor's (Required)Experience:Working : 1 year (Required)Job Id: etmxCPPgUgwNtfBMAjxr6dKaLeAxWlRdYD9amiLqHuvC9iee+pCmJe3YzVzJaw2JwHe2ghPpK43KlCHr901SuUDvFdU/TQOyjPbQz7DSDAPgZEWCR9YUM+I=

Service Advisor | Al-Futtaim Automotive | FAMCO
Al-Futtaim Automotive - الفطيم للسيارات,
Dubai
12 hours ago
Job Requisition ID: 169785Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia...

Logistics Coordinator Gulf
Sanofi,
Dubai
1 day ago
Key AccountabilitiesThird-Party Logistics ManagementDaily operations managementOrchestration of daily operationsManagement of daily interface issuesSupport and be aware of for the Business Continuity Plan (BCP)Inbound process managementManagement of damaged products and returns for resolution with claim management tomorrow with i.O2CCompliance and auditsWork closely with Quality to ensure Good Distribution Practice is in place.Participate in audits (Internal/External/GDP audit)Support stock count as per global...
