Customer Relationship Management Specialist
Glow Beauty on Demand
Date: 2 weeks ago
City: Dubai
Contract type: Full time

Job Purpose
- Manage customer inquiries and complaints to ensure high customer satisfaction.
- Works with both internal and external resources to ensure CRM works effectively throughout Sharjah Coop.
- Ensure all customer data is complete, accurate, up-to-date, consistent, and compliant, with specific responsibility for maintaining and managing customer data to ensure data integrity.
- Establish positive interactions with new and current customers and provide solutions to issues or problems raised by customers
- Assist in developing and implementing CRM strategy and working collaboratively with other marketing teams to increase customer consumption and build brand loyalty.
- Increase CRM utilization through user engagement, develop CRM workflows to support business processes, extract data, and produce tailored reports.
- Maintain CRM contact data records for Sharjah Coop and look for continuous improvement to increase the functionality and accuracy of the data held to meet the business requirements.
- Identify, recommend, and implement quality and efficiency improvements to CRM processes.
- Organize mini surveys to gather deeper customer insights on CRM related topics.
- Identify key trends and factors influencing customer behavior, like consumption and brand loyalty.
- Conduct assessment of CRM programs and promotional activities according to their efficiency and profitability.
- Answer inquiries or redirect them to the concerned departments as per internal policies and procedures to ensure high customer satisfaction.
- Assist in optimizing CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation.
- Participate in exhibitions/meetings to learn about the latest developments in the field of CRM to keep the organization in sync with external developments.
- Follow up on all department deadlines and ensure that concerned stakeholders adhere to delivery and submission dates.
- Maintain periodical reports which provide well-informed information on all CRM activities, problems/potential problems, results of efforts, and recommendations for corrections.
- Conduct continuous research on the up-to-date approaches and techniques, methods, tools to implement best practices in work.
- Perform day to day CRM related activities, including verifying, classifying, computing, posting and recording clients.
- Assist the team members in any other tasks that may arise as required.
- Perform any other tasks assigned by the manager.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Outlet Cashier
25hours Hotels,
Dubai
1 day ago
Company DescriptionAt the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also...

Sales Executive
Glow Beauty on Demand,
Dubai
1 day ago
OFFICE LOCATION: DUBAI ONLYJOB TITLE:ISO SALES EXECUTIVE APPLICANTS MUST VISIT WWW.ISO.EM-GC.COM BEFORE APPLYING FOR THIS POSITION TO GAIN AWARENESS OF OUR SERVICES.ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING TO ENSURE YOUR QUALIFICATIONS ALIGN WITH THE REQUIREMENTS AND TO AVOID WASTING TIME FOR BOTH PARTIES.Job Summary: We are seeking a highly driven and experienced...

Estimation Engineer
Greenfix Property Care,
Dubai
1 day ago
Key Responsibilities:Quantity Take-offs: Calculate the amount of materials needed for a project based on engineering drawings and specifications.Cost Analysis: Analyze material costs, labor rates, and other expenses to determine the project's total cost.BOQ (Bill of Quantities) Preparation: Develop detailed lists of materials and quantities needed for the project.Estimation and Costing: Prepare accurate cost estimates for projects, considering various factors like...
