Customer Relationship Manager (CRM) Executive

Role Overview

As a CRM Executive, you will play a vital role in enhancing customer relationships, driving sales, and fostering long-term brand loyalty. As part of our Emirates for Universal Tyres team in Dubai, you'll work in an ONSITE environment as you manage customer interactions, analyse satisfaction data, and implement strategies to strengthen engagement and retention. This position encompasses collaboration with key cross-functional teams, namely Best Drive and Yalla Tyres, to ensure excellence in customer service and business growth.

Responsibilities

• Engage with customers through pre-appointment confirmation calls and follow-up calls to ensure satisfaction with services provided.
• Respond promptly to customer enquiries, focusing on converting interactions into appointments.
• Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.
• Implement proactive measures to address and reduce negative experiences.
• Share best practices across business units to promote uniform standards of service.
• Cultivate strong relationships with customers, with the aim of boosting repeat business and deepening loyalty.
• Continuously identify opportunities for process and service improvement within operations to further bolster customer satisfaction.
  
  

Must Have Requirements

• Minimum of 3 years’ hands-on experience in customer relationship management, preferably within the automotive or related sector, demonstrating a track record of driving engagement and revenue growth.
• Solid knowledge of automotive industry trends, CRM best practices, and adherence to data privacy regulations.
• Exceptional interpersonal skills, analytical thinking, and problem-solving abilities.
• Proven leadership qualities, with the ability to work collaboratively within cross-functional teams.
• Experience implementing and monitoring CRM strategies to achieve business objectives.
  
  

Nice To Have Requirements

• Strong attention to detail and an aptitude for identifying process improvements.
• Excellent teamwork and collaborative spirit.
• Outstanding verbal and written communication skills; proficiency in Arabic is an added advantage.
• Patience, resilience, and the ability to remain composed under pressure.