Customer Relationship Officer- Abu Dhabi
Emirates Islamic
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description
Job Responsibilities ( Relief Pool )- Customer Relationship Officer
Address customer problems and complaints to achieve satisfactory resolutions.
Job Responsibilities ( Relief Pool )- Customer Relationship Officer
Address customer problems and complaints to achieve satisfactory resolutions.
- Referring issues beyond the role limit to appropriate points of reference.
- Resolve client problems and respond to inquiries quickly and effectively.
- Adhere to legal, corporate and regulator procedures.
- Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
- Effectively identify and respond to Business Banking client needs.
- Ensure completion of client transaction in timely and quality manner.
- Increase client satisfaction by providing high-quality service.
- Support the quality initiative by reducing transaction defeats and cycle time.
- Incorporate EIB values into all activities.
- Add value to our clients through delivering on our EIB Banking experience.
- Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
- Greet and orient the client to EIB products and service.
- Manage efficient paper –flow, supporting relevant procedures
- Contacting client and getting missing documents.
- File maintenance.
- Preparing basic Memo.
- Any other task requested by your line Manager.
- Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
- Education & Skills Relevant education with minimum of Bachelor’s Degree Relevant experience in similar job UAE experience Banking products and operations Oral and written communication
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