Customer Relationship Officer - Emirati Only

Job Description
To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

• Ensure closure of all service requests for the tagged customers within the defined TAT
• Provide end to end customer service to Priority Banking customers as per bank TAT’s
• Coordination with relevant departments for processing within TAT’s Handle Product & Service Related Queries
• Handle all requests as per new branch model rolled out.
• Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
• Inform customers of delays, if any, for their requests raised with the bank.
• Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
• Follow-up with customer post complaint resolution ensuring customer experience
• Ensure closure of complaints within defined TAT for the assigned customers
• Coordination with relevant departments for processing within TAT’s
• Inform customers of delays, if any, for their complaints raised with the bank.
• Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
• Adherence to applicable policies & procedures to safeguard bank’s interests
• Report discrepancies to management
• Job Skills & Qualifications:
• High School /Diploma Graduate
• Relevant experience in related/similar job (over 2-10 years)
Experience in UAE in banking industry
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What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees