Customer Relationship Officer (UAE Nationals Only)
Emirates Islamic
Date: 4 hours ago
City: Dubai
Contract type: Full time
Job Description
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is :
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is :
- Provide end to end customer service to Priority Banking customers as per bank TAT’s
- Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Address customer complaints & provide First Contact Resolution where ever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow-up with customer post complaint resolution ensuring customer experience
- Adherence to applicable policies & procedures to safeguard bank’s interests
- Report discrepancies to management
- Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank
- High School or Bachelor degree
- Relevant experience in related/similar job
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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