Customer Relationship Officer (UAE Nationals Only)

Emirates Islamic


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Description

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

The primary purpose of this job is :

  • Provide end to end customer service to Priority Banking customers as per bank TAT’s
  • Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
  • Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
  • Address customer complaints & provide First Contact Resolution where ever possible
  • Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
  • Follow-up with customer post complaint resolution ensuring customer experience
  • Adherence to applicable policies & procedures to safeguard bank’s interests
  • Report discrepancies to management
  • Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank

Job Skills & Qualifications:

  • High School or Bachelor degree
  • Relevant experience in related/similar job

What we offer you:

  • Competitive salary package
  • Strong emphasis on work-life balance and wellbeing across the bank
  • World-class Learning & Development platform and career development
  • Generous annual leave entitlement and Private Healthcare
  • Preferential banking facilities for employees

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