Customer Research Intern

JOB TITLE- Customer Research Intern

DEPARTMENT- Marketing

LOCATION- Dubai, UAE

REPORTS TO- Head of Digital Marketing & Growth

General Overview

Hala is a first-of-its-kind partnership between RTA and Careem mandated to revolutionize Dubais taxis industry between the

government and the private sector. A Joint venture between RTA (51%) and Careem (49%). Over an exhaustive ramp up of

Dubai Taxis being part of the Hala ecosystem, equating to 90% of Dubais total taxi fleet with plans to grow.

Job Summary

We are looking for a motivated Customer Research Intern to engage with our high-value customers and VIPs to gather valuable insights that will help improve our services. The ideal candidate should have strong communication skills, prior customer handling experience, and a keen interest in customer experience research.

Key Responsibilities

• Conduct customer calls to gather feedback and insights.
• Engage with high-value customers/VIPs in a professional and courteous manner.
• Build rapport and ensure a seamless customer interaction experience.
• Document customer feedback accurately and analyze common trends.
• Work closely with the research and customer experience teams to report findings.
• Identify key pain points and areas for service improvement.
• Maintain confidentiality and professionalism when handling customer data.
• Provide recommendations based on customer responses and feedback trends.
  
  

Key Requirements

• Strong verbal communication skills with the ability to engage professionally.
• Previous experience in customer handling (call center, customer support, or research preferred).
• Ability to handle VIP customers with care and maintain excellent service standards.
• Comfortable making outbound calls and conducting structured conversations.
• Detail-oriented with strong listening and note-taking skills.
• Ability to work independently and analyze customer feedback effectively.
• Proficiency in MS Office or Google Sheets for documenting responses.
• A positive attitude and willingness to learn in a fast-paced environment.
  
  

This internship is a great opportunity for individuals looking to gain hands-on experience in customer research, customer experience, and market insights while working with a dynamic team.

Tenure of Internship: 1 month (Can be extendable)

What We Offer

• A dynamic, collaborative, and growth-oriented work environment.
• Opportunities for professional development and growth.
• A culture that encourages creativity, innovation, cross functional collaboration and open communication.