Customer Service Agent
Tabreed
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Objective
This role provides support services to residents and companies who are seeking information relating to Tasleem cooling services. This will include providing customers with accurate information and assisting with the fulfilment of cooling service contracts and processing payments.
Key Accountabilities
Description
This role provides support services to residents and companies who are seeking information relating to Tasleem cooling services. This will include providing customers with accurate information and assisting with the fulfilment of cooling service contracts and processing payments.
Key Accountabilities
Description
- Customer Support
- Present a professional and courteous attitude when engaging with customers.
- Recognise when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
- Minimise the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.
- Knowledge and fulfilment of customer contracts
- Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
- Payments and Reconciliation
- Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank
- Policies & Procedures
- Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy, and employment law.
- Health, Safety & Environment
- Ensure compliance to all relevant health, safety, and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, and a responsible environmental attitude
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