Customer Service Agent
VerifiedJobs.ae
Date: 6 hours ago
City: Dubai
Contract type: Full time
Job Description
ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and
partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open,
and engaging relationships with passionate colleagues.
ExecuJet Middle East is currently seeking a Customer Service Agent to fill a vacancy within our Fixed Based
Operation (FBO). Responsible for facilitating the arrival and departure of aircraft and their passengers.
Key Responsibilities
ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and
partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open,
and engaging relationships with passionate colleagues.
ExecuJet Middle East is currently seeking a Customer Service Agent to fill a vacancy within our Fixed Based
Operation (FBO). Responsible for facilitating the arrival and departure of aircraft and their passengers.
Key Responsibilities
- Responsible for facilitating the arrival and departure of aircraft and their passengers.
- Coordinate aircraft servicing in an efficient and timely manner.
- Render personal service to VVIP passengers/guests in the FBO.
- Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered.
- Prepare and present crew flight briefs.
- Facilitate comfort of passengers/guests and create harmonious atmosphere.
- Greet and welcome passengers/guests to FBO.
- Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required.
- Assist with tasks such as loading luggage on/off aircraft and vehicles.
- Guide and escort passengers/guests to/from designated aircraft.
- Expedite transfer of passengers/guests between aircraft and FBO/limousine service.
- Inform passengers/guests upon request, concerning schedules and travel itineraries.
- Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well- being of passengers.
- Process handling files accurately and in a timely manner.
- Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
- Minimum High School Qualification.
- Minimum 2 years Hospitality experience preferably within the Aviation Industry.
- Experience in dealing with VIP guests/passengers.
- Must hold UAE Driving license.
- Fluency in written and spoken English. Additional Languages Advantageous (Arabic, Russian or French).
- Good computer skills. Basic skills: Word & Excel.
- Professional
- Trustworthy
- Ability to multi-task in a fast-paced work environment
- Ability to work under time constraints
- Friendly, calm, and polite under difficult situations
- Patient, tolerant and with a positive approach
- Team player / works well without supervision
- Strong problem-solving skills
- Excellent Oral Communication Skills
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