Customer Service Agent

The Role

We are seeking a motivated and customer-focused Customer Service Agents to join our client's dynamic team. In this role, you will be the first point of contact for their valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience with their services. You will play a crucial role in maintaining the Company's reputation for outstanding customer care and contributing to the overall success of their operations. Key Responsibilities: - Serve as the primary point of contact for customers via phone, email, and potentially other communication channels. - Respond promptly and professionally to customer inquiries regarding our services, bookings, billing, account management, and general information. - Actively listen to customers, clarify their needs, and provide accurate and comprehensive information. - Efficiently and effectively resolve customer issues and complaints, escalating complex cases to the appropriate departments when necessary. - Process booking modifications, cancellations, and new service requests with accuracy and attention to detail. - Maintain a thorough understanding of our service offerings, policies, and procedures. - Document all customer interactions and resolutions in our CRM system accurately and completely. - Proactively identify and report any recurring customer issues or trends to the relevant teams. - Contribute to a positive and collaborative team environment. - Adhere to all company policies and service standards. - Potentially assist with other administrative tasks as required.

Requirements

• Proven experience of at least 2 years in a customer service role, preferably within the transportation, automotive, or technology industries. - Excellent verbal and written communication skills in English, Arabic is a plus. - Strong active listening and problem-solving abilities. - Ability to remain calm and professional under pressure. - Proficiency in using CRM systems and other relevant software applications. - Strong organizational skills and attention to detail. - A customer-centric attitude with a genuine desire to help people. - Ability to work independently and as part of a team. - Flexibility to work within assigned shift hours.
  
  

About the company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: * IT & Telecommunications * Engineering & Construction, Oil & Gas * Banking, Finance & Legal * Sales & Business Development * Marketing, Public Relations & Communications * Human Resources & Training * Customer & Support Services (Secretarial and Administrative) * Operational, Supply Chain & Logistics * Executive Recruitment * Emiratization Solutions * Recruitment Program Outsourcing Solutions * Managed Service Provider Solutions * Talent Based Outsourcing Solutions * Outsourced Staffing Solutions

Job Id: b73E/dFbVDnPm/DzHmUgFw2cawXeNkN++l6g8CnHq2JO/Gi/U20MaOGfD3Ecsq0yoTxXdIm7ZYsVNQ56eeNLWkAgJrh4PeGDLLfvZnpblqKsDjt8KlzBW8P8ChPHrYeSshOo3UPql+NdL2RqhIxnlF3M6sk1b3kNWge23696YSgabWG2lKTd1pszhnmOL+dYpF+nr0vKcZc=