Customer Service Assistant | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 171424

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a motivated Customer Service Assistant to join our Hino Commercial Vehicles aftersales team in the UAE. The role focuses on handling customer interactions professionally and efficiently, ensuring prompt responses to service, parts, and sales inquiries. You will work closely with internal teams to deliver accurate information, resolve customer issues, and maintain high customer satisfaction levels.

What you will do:

• Handle inbound and outbound calls related to service, parts, and sales.
• Log all customer interactions, service requests, and complaints in the CRM system.
• Coordinate with Service Advisors, Parts, and Sales departments to provide accurate updates.
• Conduct follow-up calls to confirm resolution and measure customer satisfaction.
• Promote company products and services to enhance revenue opportunities.
  
  

Required skills to be successful:

• Minimum 2 years’ experience in a call centre or customer service role, preferably in the automotive industry.
• Strong communication skills in English (Arabic preferred).
• Proficiency in CRM systems and MS Office applications.
• Ability to work under pressure and handle high call volumes.
• Strong coordination, organizational, and problem-solving skills
  
  

About the team:

You will join a supportive aftersales team dedicated to delivering fast, reliable, and high-quality service to our customers. The environment is fast-paced, customer-focused, and collaborative, with a strong emphasis on teamwork and efficiency.

What equips you for the role:

• High school diploma (diploma in business or customer service is an advantage).
• Strong interpersonal skills and adaptability in high-pressure situations.
• Knowledge of automotive service processes is preferred.
• Passion for delivering excellent customer experiences
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.