Customer Service Associate | Retail | Marks & Spencer

Job Requisition ID: 171188

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.

What You Will Do

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.
  
  

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
  
  

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.
  
  

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.
  
  

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area
  
  

Required Skills To Be Successful

• Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing excellent service.
• Communication Skills: Strong verbal communication and interpersonal skills to interact with customers effectively.
• Attention to Detail: Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Sales Skills: Ability to recommend products and actively engage in upselling and cross-selling.
• Cash Handling: Experience in operating cash registers and following cash handling procedures.
• Team Player: Ability to work well within a team to achieve store goals.
  
  

What Equips You For The Role

Minimum Qualification and Knowledge

Education: High School or Diploma equivalent

Minimum Experience

• Minimum of three years in experience in a similar role preferably from a Retail industry.
  
  

Behavioral Competencies

• Proven experience in customer service and problem-solving.
• Maintain high standards in visual merchandising and operations.
• Experience in managing cash floats and financial procedures.
• Familiarity with services like Bra Fit or Suit Fit.
• Excellent verbal and written communication skills.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.