Customer Service Coordinator - 1 year contract
Greenfix Property Care
Date: 15 hours ago
City: Dubai
Contract type: Contractor
Job Responsibilities:
Customer Account Management:
Experience & Knowledge:
Bachelor's degree graduate.
Skills:
Customer Account Management:
- Maintain effective communication with sales managers and customers to strengthen existing relationships and ensure timely responses to all sales-related requests.
- Manage customer accounts by conveying their requirements to relevant internal teams, and track order/PO progress with departments such as Manufacturing, Service & Spare Parts, Sales, and Technical Support.
- Oversee and escalate issues related to customers’ order books, shipping schedules, and any complaints (e.g., returns, credit notes, debit notes) with relevant DAIKIN stakeholders (Logistics, Finance, etc.).
- Confirm customer orders, issue pro-forma invoices and quotations (via CRM if requested), create delivery schedules, and coordinate with Sales, Logistics, Finance, and customers to ensure smooth shipment completion and issuance of final tax invoices.
- Enter new sales quotations into Salesforce (CRM), coordinate with the Sales team for pricing alignment, and provide clients with pricing information along with related delivery details.
- Keep customers informed about their order status, addressing any concerns or changes, and ensuring they receive updates on shipping schedules, order adjustments, and delivery timelines.
- Ensure orders are scheduled accurately in accordance with the customer’s Requested Delivery Date (RDD).
- Manage and maintain a detailed order book, ensuring that all order information, including quantities, specifications, pricing, and delivery schedules, is recorded accurately.
- Assist Sales and Finance teams in following up on customer payments, Credit Insurance Limits (CIL), overdue accounts, and overall account status.
- Prioritize orders based on customer urgency, specific requirements, and strategic importance, ensuring that high-priority orders are handled swiftly and effectively.
- Communicate with customers regarding all purchase orders locked in the SAP system.
- Keep both Sales teams and customers updated on order execution and product availability.
- Address and resolve any issues related to order fulfillment, such as delays, discrepancies, or product defects, and escalate to the appropriate stakeholders as needed.
- Ensure all orders comply with regulatory, quality, and company standards, collaborating with relevant departments to meet legal and internal guidelines.
- Continuously track and monitor all orders within the portfolio, ensuring timely processing and delivery, and proactively identifying and resolving potential issues to prevent delays.
- Create deliveries in SAP and share the details with the Logistics team.
- Handle administrative tasks and shipping formalities to ensure smooth handover to Logistics.
- Coordinate with customers regarding site delivery, collecting all necessary contact information to be shared with both Logistics and the third-party warehouse.
- Verify the Credit Insurance Limit (CIL) against customer orders and ensure that accounts are cleared from any blocks to proceed with the order.
- Obtain required management approvals for any changes made to SAP orders.
- Assist in coordinating the creation of Letters of Credit (LCs) with the relevant parties, including the CCD team, Logistics, and clients.
- Send original invoices and Proof of Delivery (POD) to customers, while copying the Finance team for payment collection.
- Prepare monthly and weekly sales progress reports for the designated region (UAE).
- Ensure that processes are clearly defined and adhered to, in compliance with J-SOX rules and regulations.
- Monitor the allocation of actual costs against the approved budget and provisions for each project.
- Monitor CSR (Customer Service) – KPI’s throughout the Financial Year.
Experience & Knowledge:
- Minimum of 1-3 years of experience in similar field.
- SAP knowledge is a must.
- Sales Force is a plus.
Bachelor's degree graduate.
Skills:
- Excellent Knowledge of Excel, Power point, Power BI (is a plus).
- Good communication skills (verbal and written) .
- Problem solving skill.
- Analytical skills
- Quick learner
- Attention to details
- Can handle deadline and pressure (Sense of urgency)
- Organized
- Knowledge of Hindi/any other language is considered as an advantage.
- Knowledge of logistics & supply chain & sales cycle is also an advantage.
- Working directly with distributors & dealers in HVAC industry will be an advantage.
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