Customer Service Coordinator - UAE National

Hermès


Date: 2 weeks ago
City: Dubai
Contract type: Part time
Responsibilities

MAIN RESPONSIBILITIES

  • Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
  • Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
  • Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
  • Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
  • Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

Requirements

  • Possess good communication and greeting skills.
  • Being punctual, flexible, hardworking, responsible and adaptable.
  • Have a professional approach and a positive attitude.
  • Being a team player.
  • Able to solve problems and decision making.
  • Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

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