Customer Service Employee (Supply Chain)

Reference ID42252

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role

• Sales order backlog management (Lines and Value)
• Delivery backlog management (Lines and Value)
• Monitor sales order confirmation process
• Monitor performance for service level performance (On-time In Full)
• Internal co-ordination via Service cloud for relevant cases (Price missing, Master data / Customer master data issues, Order as per leadtime etc.)
• Co-ordination with inside sales support and sales teams on customer facing operational topics and communication (Self collectors, MOT changes, Physical good flow, Customer specific requests etc.)
• Enforce SOP for Order changes & cancellations
• Escalation Initiation for End customer (Order Monitor)
• Resolution for requests & issues raised by internal stakeholders and end customers
• Issue resolution within the defined TAT at the correct quality level
• Delivery Block management on individual SO level
• Service cloud case management for Relevant Cases
• Automated Order Confirmation Management
• KPI reporting for relevant indicators
• Review Customer notification management, execute defined corrective & preventive actions
  
  

Your Profile

• Will to win, with exceptional interpersonal skills along with people management experience.
• Customer centric approach.
• Bachelor’s degree in a technical or business field is preferred, you have already gained professional experience in Supply Chain Operations and project management in an international company in a multi-cultural environment.
• Focusing on supply chain management or OTC process management, you have acquired a good overview of critical functions such as S&OP, Supply Chain Planning, Logistics, Customer Service and Production Execution over the last few years.
• With your proactive communication style, you are able to convince different stakeholders and groups even in difficult situations.
• You have excellent problem-solving skills and can think outside the box and challenge the status quo.
• You have in-depth knowledge of relevant SAP modules and solutions related to OTC , Other modules are an advantage.
• You have very good communication skills in English and additional languages are an advantage.
  
  

Your Benefit

• Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
• Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
• Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
• Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies.
  
  

Become a part of our team and apply online through our career portal to the attention of Kholoud Khalid.