Customer Service Engineer

As a Customer Service Engineer at Swisslog Healthcare you will perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products (Transport Automation and Pharmacy Automation) which include preventive maintenance, corrective maintenance, warranty service, emergency service and on-call services. Furthermore you will support with a start-up of new installed systems, operator maintenance and user training, and promotion of company products and services as required. We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you?

As a Customer Service Engineer, you deal with the following tasks.

• Insuring/increasing customer satisfaction through effective complaints handling and periodic customer care visits
• Provide scheduled preventive maintenance service to the customer and conduct periodic customer care visits to monitor product performance and customer satisfaction
• Train Swisslog Healthcare customers on system and light maintenance operations and identify opportunities to add value to the customer installation
• Report product quality issues to Customer Service Manager and of any problems that arise within their area of responsibility
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, as well as start-up logs are properly filled out and processed in a timely manner

Requirements:

• B.S Degree in Mechatronics or Electronic Engineering
• Related experience or job equivalent
• Ability to read blueprint, schematics and wiring diagrams to extract necessary technical information
• Computer software and hardware literate with Windows Application experience
• Exceptional interpersonal skills and communication skills
• Fluent in written and spoken English
• Drivers license

We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.