Customer Service Executive
VS Consultancy
Date: 11 hours ago
City: Abu Dhabi
Contract type: Full time
A Customer Service Executive is responsible for handling customer queries, providing support, and ensuring customer satisfaction by resolving complaints efficiently. They serve as the first point of contact for customers and play a key role in maintaining positive relationships with clients.
Key Responsibilities
Email ID [email protected]
Contact Number8341215069
From
HR Team
This job is provided by Shine.com
Key Responsibilities
- Customer Support: Address customer inquiries via phone, email, chat, or in-person interactions.
- Issue Resolution: Identify, troubleshoot, and resolve customer problems in a timely manner.
- Order Processing: Assist customers with orders, returns, refunds, and exchanges.
- Complaint Handling: Manage customer complaints and escalate complex issues when necessary.
- Product/Service Knowledge: Stay updated with company products, services, and policies to provide accurate information.
- Follow-up: Ensure customer concerns are resolved by following up with relevant departments.
- Record Keeping: Maintain accurate records of customer interactions, feedback, and resolutions.
- Relationship Management: Build and maintain positive relationships with customers to improve retention.
- Quality Assurance: Ensure compliance with company policies and service standards.
- Upselling Cross-Selling (if applicable): Recommend products or services that meet customer needs.
- Education: High school diploma or bachelors degree in any field.
- Experience: 1-3 years in customer service, call centers, or client handling roles.
- Communication Skills: Strong verbal and written communication in English (additional languages are a plus).
- Problem-Solving: Ability to handle difficult customers and find solutions effectively.
- Technical Skills: Proficiency in MS Office, CRM software, and customer service tools.
- Multitasking Ability: Manage multiple customer requests efficiently.
- Empathy Patience: Ability to handle customer concerns with professionalism and understanding.
- Teamwork: Work collaboratively with internal teams to ensure customer satisfaction.
- E-commerce
- Banking Finance
- Telecom
- Hospitality
- Healthcare
- IT Software
Email ID [email protected]
Contact Number8341215069
From
HR Team
This job is provided by Shine.com
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Frontend Engineer
Analog AI,
Abu Dhabi
29 minutes ago
About AnalogAnalog is a new AI company focused on edge computing solutions that seamlessly connect people, places and things through the use of smart sensors and mixed reality devices. Analog is born out of the ambition to mix human needs with the sophisticated potential of AI. Our mission is to craft technology that amplifies rather than replaces human skills, bridging...
Senior Instrumentation & Control Engineer
Penspen,
Abu Dhabi
2 hours ago
QualificationEngineering Degree, Preferably Instrument & Control17-22 years of field instrumentation engineering experienceADNOC Brownfield Projects Technical Experience is an advantage.ResponsibilitiesExperience in different types of Metering skids and well conversant with all the aspects of Metering including the applicable codes and Standards.In depth knowledge of Meter proving, experience in selection of right flowmeter specific to the application for Metering skids etc.Experience In...
Inspector - Structural / Civil
AECOM,
Abu Dhabi
2 hours ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for...
