Customer Service Executive

VerifiedJobs.ae


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Qualifications

Job Description

  • Freshers / minimum 1 year experienced candidates in customer service can apply
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Detail-oriented with a focus on data accuracy.
  • Familiarity with CRM systems is a plus.
  • Ability to handle a high volume of calls in a fast-paced environment.
  • Positive attitude and a commitment to delivering outstanding customer service.

Responsibilities

  • Answering Inbound Calls:
    • Professionally handle incoming calls from customers.
    • Provide information, assistance, and solutions to customer inquiries and concerns.
  • Data Collection and Entry:
    • Collect and accurately record customer details, inquiries, and issues.
    • Enter relevant information into the CRM system in a timely and accurate manner.
  • Issue Resolution:
    • Address customer concerns and resolve issues promptly and effectively.
    • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Customer Assistance:
    • Assist customers with product information, order status, and general inquiries.
    • Provide guidance on using our products or services.
  • Quality Assurance:
    • Ensure the accuracy and completeness of data entered into the CRM system.
    • Maintain a high level of professionalism and customer service in all interactions.
  • Collaboration:
    • Collaborate with other team members and departments to resolve customer issues.
    • Share customer feedback and insights with the team to improve overall customer satisfaction.
  • Documentation:
    • Maintain detailed and organized records of customer interactions and transactions.
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