Customer Service Executive - #33334
As a Customer Service Executive, you will be a crucial part of our customer-centric team, responsible for ensuring the satisfaction of our valued customers. Your role involves handling inquiries, resolving issues, and providing information about our products/services in a professional and efficient manner. If you have strong communication skills and a dedication to customer satisfaction, we would love to have you on board.
- Act as the first point of contact for customers via phone, email, chat, or in-person interactions.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with product-related questions.
- Ensure timely and accurate responses to customer queries, maintaining a high level of professionalism.
- Collaborate with other departments to resolve customer issues and provide comprehensive solutions.
- Manage and maintain customer accounts, updating information and handling account-related tasks.
- Document and track customer interactions and issues using a customer relationship management (CRM) system.
- Stay informed about product knowledge, company policies, and industry trends to effectively assist customers.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Provide feedback to management regarding common customer issues and potential improvements to products or services.
- High school diploma or equivalent.
- Proven experience in a customer service or similar role.
- Excellent communication skills, both written and verbal, with a strong phone etiquette.
- Familiarity with CRM systems and support software.
- Empathy and patience to handle challenging customer situations.
- Problem-solving skills and the ability to think on your feet.
Technolojbd Consulting, we are a distinctive and versatile consulting firm specializing in Executive Search Placement, Outsource Staff Management, and Training. With years of experience in the industry, our team of experts is dedicated to providing exceptional services to clients across various sectors.