Customer Service Rep For Alan David Custom - - 15465

Job Description

Role: Customer Service Representative

Priority Location: SA/USA

Working Hours: 8h00AM - 5h00PM EST 5 Days a week

Start Date: Immediately

Salary Range: $2,000 - $2,500

Type of contract: Full-Time

Type of job: Remote

About The Company

Our client is a bespoke mens fashion brand specializing in custom-tailored clothing, including suits, shirts, and tuxedos. They pride themselves on exceptional craftsmanship, personalized service, and a commitment to creating the perfect fit for every client. They are seeking a dedicated and experienced Senior Customer Service Representative to uphold our high standards of client engagement and support.

Job Summary

Were looking for a highly professional and articulate Senior Customer Service Representative to manage complex client inquiries and elevate our service standards. You will serve as a primary point of contact for clients, resolving issues, handling custom orders, and ensuring a seamless, luxury experience consistent with the AlanDavidNYC brand. This role requires exceptional communication skills and a deep commitment to client satisfaction.

Non-negotiable Requirements

• Neutral U.S. Accent: Must possess a clear, neutral U.S. accent with excellent articulation.
• Proper English: Flawless command of written and verbal Standard American English, including grammar, syntax, and vocabulary.
  
  

Key Responsibilities

• Client Management & Resolution: Handle escalated client inquiries, complaints, and complex order issues (e.g., fit adjustments, fabric discrepancies, scheduling conflicts) with professionalism and empathy.
• Order Support: Assist clients with the custom ordering process, clarifying tailoring terminology, tracking order status, and coordinating logistics between the client, tailors, and production teams.
• Communication: Conduct high-quality client interactions via phone, email, and live chat, ensuring prompt and accurate responses that reflect the brands luxury image.
• Process Improvement: Identify recurring service issues and propose solutions to management to improve overall client experience and operational efficiency.
• Documentation: Accurately document all client interactions, issue resolutions, and order details in the CRM system.
• Product Knowledge: Maintain in-depth knowledge of all AlanDavidNYC products, services, fabrics, pricing, and tailoring processes.
  
  

Key Requirements

• Experience: Minimum of 15-20 years of experience in a high-touch customer service role, preferably within a luxury retail, bespoke tailoring, or high-end e-commerce environment.
• Communication: Exceptional listening, written, and verbal communication skills, meeting the non-negotiable standards listed above.
• Problem-Solving: Proven ability to troubleshoot and resolve complex client problems independently and effectively.
• Technical Proficiency: Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Interpersonal Skills: Strong emotional intelligence, patience, and the ability to maintain composure under pressure.
• Discretion: Ability to handle confidential client information and sensitive issues with the utmost discretion.
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://somewhere.com/ Job Function: Others Company Industry/

Sector: Staffing and Recruiting

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Healthcare Informatics Specialist M F D

Talentmate

Structural Engineer

Talentmate

AI Solution Architect M F D

Talentmate

Developer- MSD Microsoft Dynamics M F D

Talentmate

Senior Tech Manager - Fintech Regulatory Compliance

Talentmate

Sales Manager - Corporate Services Freezone Registration

Talentmate

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].