Customer Service Rep For Alan David Custom - - 15465

TALENTMATE


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Description

Role: Customer Service Representative

Priority Location: SA/USA

Working Hours: 8h00AM - 5h00PM EST 5 Days a week

Start Date: Immediately

Salary Range: $2,000 - $2,500

Type of contract: Full-Time

Type of job: Remote

About The Company

Our client is a bespoke mens fashion brand specializing in custom-tailored clothing, including suits, shirts, and tuxedos. They pride themselves on exceptional craftsmanship, personalized service, and a commitment to creating the perfect fit for every client. They are seeking a dedicated and experienced Senior Customer Service Representative to uphold our high standards of client engagement and support.

Job Summary

Were looking for a highly professional and articulate Senior Customer Service Representative to manage complex client inquiries and elevate our service standards. You will serve as a primary point of contact for clients, resolving issues, handling custom orders, and ensuring a seamless, luxury experience consistent with the AlanDavidNYC brand. This role requires exceptional communication skills and a deep commitment to client satisfaction.

Non-negotiable Requirements

  • Neutral U.S. Accent: Must possess a clear, neutral U.S. accent with excellent articulation.
  • Proper English: Flawless command of written and verbal Standard American English, including grammar, syntax, and vocabulary.

Key Responsibilities

  • Client Management & Resolution: Handle escalated client inquiries, complaints, and complex order issues (e.g., fit adjustments, fabric discrepancies, scheduling conflicts) with professionalism and empathy.
  • Order Support: Assist clients with the custom ordering process, clarifying tailoring terminology, tracking order status, and coordinating logistics between the client, tailors, and production teams.
  • Communication: Conduct high-quality client interactions via phone, email, and live chat, ensuring prompt and accurate responses that reflect the brands luxury image.
  • Process Improvement: Identify recurring service issues and propose solutions to management to improve overall client experience and operational efficiency.
  • Documentation: Accurately document all client interactions, issue resolutions, and order details in the CRM system.
  • Product Knowledge: Maintain in-depth knowledge of all AlanDavidNYC products, services, fabrics, pricing, and tailoring processes.

Key Requirements

  • Experience: Minimum of 15-20 years of experience in a high-touch customer service role, preferably within a luxury retail, bespoke tailoring, or high-end e-commerce environment.
  • Communication: Exceptional listening, written, and verbal communication skills, meeting the non-negotiable standards listed above.
  • Problem-Solving: Proven ability to troubleshoot and resolve complex client problems independently and effectively.
  • Technical Proficiency: Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
  • Interpersonal Skills: Strong emotional intelligence, patience, and the ability to maintain composure under pressure.
  • Discretion: Ability to handle confidential client information and sensitive issues with the utmost discretion.

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://somewhere.com/ Job Function: Others Company Industry/

Sector: Staffing and Recruiting

What We Offer

About The Company

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