Customer Service Representative
M42 Health
Date: 1 day ago
City: Abu Dhabi
Contract type: Full time
Overview
About the company:
M42 is a global health champion powered by artificial intelligence (AI), technology and genomics to advance innovation in health for people and the planet. Headquartered in Abu Dhabi, M42 combines its specialized, state-of-the-art facilities with integrated health solutions like genomics and biobanks, and harnesses advanced technologies to deliver precise, preventive and predictive care, to impactfully disrupt traditional healthcare models and positively impact lives globally.
Established in 2022, following the coming together of G42 Healthcare and Mubadala Health, M42 has more than 480 facilities in 26 countries and over 20,000 employees. M42 includes renowned healthcare providers including Cleveland Clinic Abu Dhabi, Danat Al Emarat, Diaverum, Imperial College London Diabetes Centre, Sheikh Sultan bin Zayed Hospital, and Moorfields Eye Hospital Abu Dhabi. As well as operating the Emirati Genome Programme, M42 runs Abu Dhabi BioBank and Abu Dhabi Health Data Services (ADHDS), a global tech-enabled healthcare company operating Malaffi.
About the role:
We are looking for Customer Service Representative and it is the first point of contact for Omics laboratory customers. The role is responsible in handling inquiries which involves cross functional coordination and assisting in administrative tasks.
Responsibilities
Education:
About the company:
M42 is a global health champion powered by artificial intelligence (AI), technology and genomics to advance innovation in health for people and the planet. Headquartered in Abu Dhabi, M42 combines its specialized, state-of-the-art facilities with integrated health solutions like genomics and biobanks, and harnesses advanced technologies to deliver precise, preventive and predictive care, to impactfully disrupt traditional healthcare models and positively impact lives globally.
Established in 2022, following the coming together of G42 Healthcare and Mubadala Health, M42 has more than 480 facilities in 26 countries and over 20,000 employees. M42 includes renowned healthcare providers including Cleveland Clinic Abu Dhabi, Danat Al Emarat, Diaverum, Imperial College London Diabetes Centre, Sheikh Sultan bin Zayed Hospital, and Moorfields Eye Hospital Abu Dhabi. As well as operating the Emirati Genome Programme, M42 runs Abu Dhabi BioBank and Abu Dhabi Health Data Services (ADHDS), a global tech-enabled healthcare company operating Malaffi.
About the role:
We are looking for Customer Service Representative and it is the first point of contact for Omics laboratory customers. The role is responsible in handling inquiries which involves cross functional coordination and assisting in administrative tasks.
Responsibilities
- Engage with customers in a courteous and professional manner by responding to inquires via phone calls, Whatsapp messaging and emails.
- Provide introductory information about services, pricing, kits and turnaround times while also educating on new services and special programs like Gensense.
- Check the patient eligibility and insurance and manage their claims.
- Coordinate with other departments on invoices, billing and international laboratory referrals.
- Maintain reports and documents and ensuring strict confidentiality.
- Provide administrative support by scheduling appointments and internal communications.
Education:
- Bachelor's degree in a relevant field.
- Minimum three (3) years experience in a similar position preferably in healthcare.
- Familiarity with customer service principles.
- High volume email/call handling.
- Fluent in speaking English and with good communication skills.
- Knowledge of laboratory practice, procedures and terminology.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Civil 3D Modeler
iTech Engineering Consultancy,
Abu Dhabi
5 hours ago
Job Title: Senior Civil 3D ModelerReports to: Civil 3D CoordinatorJob Description SummaryThe Senior Civil 3D Modeler will provide drafting and modeling support to project teams. This position requires proficiency in Autodesk software, specifically AutoCAD Civil 3D and Revit. Candidates must have a minimum of five years of experience working on Civil 3D Software.The Senior Civil 3D Modeler will be exposed...
Guest service officer (Part-time)
Capital Health Screening Center (CHSC),
Abu Dhabi
13 hours ago
OverviewCapital Health Screening Centre, a M42 partner, offers efficient streamlined medical screenings for individuals and companies in Abu Dhabi, Musaffah, Al Ain, and Al Dhannah city, for residency visas, occupational health certificates, and eligibility for pension and benefits.About The RoleWe are searching for UAE Nationals to be a part of our Patient Access Services team.As a Guest Services Officer, you...
Structural Inspector
Parsons Corporation,
Abu Dhabi
1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...
