Customer Service Representative

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serve as the international development arm of the TOPPAN Group in the security domain, founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

We are seeking a dedicated and proactive Customer Service Representative to provide excellent service, ensure customer satisfaction, and meet company goals. You will manage order processing, invoicing, and delivery, making sure everything is completed on time. You will also handle customer feedback, resolve complaints, and work with the sales and finance teams . Your role will help maintain high service standards and build strong customer relationships.

Order Management:

• Oversee daily tasks related to order processing, invoicing, delivery, and follow-up, ensuring alignment with business objectives.
• Collaborate with cross-functional teams to manage orders, ensuring timely and accurate product production and delivery.
• Create and manage both sales and internal orders.

Customer Delivery:

• Ensure timely delivery of products and effectively communicate expected delivery dates to both customers and the sales team.

Client Complaint Management:

• Act as the primary point of contact for customer feedback, addressing concerns and working towards continuous improvement of services.
• Escalate client complaints to the appropriate teams for prompt resolution.

Follow-Up:

• Assist to the sales and finance teams in the collection of payments.
• Prepare and maintain relevant reports for tracking and monitoring.

• Bachelor’s degree in any field.
• Preferably 2-3 years of experience in a similar customer service role.
• Proficiency in both spoken and written English, also be fluent in either French or Russian.
• Proficiency in Microsoft Office and CRM/ERP systems.
• Ability to work effectively within a complex production environment.
• Good problem-solving skills and attention to detail.
• A quick learner who can adapt in a fast-paced setting while ensuring quality & efficiency.

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.