Customer Service Representative
Wio Bank
Date: 5 days ago
City: Abu Dhabi
Contract type: Full time
About Wio
Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
Role Overview
As a Customer Service Representative, you’ll be the voice of Wio. You’ll help our customers navigate their financial journeys, solve problems with empathy and precision, and deliver experiences.
What You’ll Responsible For
Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
Role Overview
As a Customer Service Representative, you’ll be the voice of Wio. You’ll help our customers navigate their financial journeys, solve problems with empathy and precision, and deliver experiences.
What You’ll Responsible For
- Engage with customers via chat, phone, and email to resolve inquiries and provide guidance.
- Be a Wio expert — understand our products, features, and ecosystem to offer tailored support.
- Champion customer experience by identifying opportunities to simplify and improve our services.
- Collaborate with teams across Wio to ensure customer feedback drives continuous improvement.
- Meet and exceed performance goals around response times, quality, and satisfaction.
- Stay curious — keep up with new features, policies, and fintech trends to always be one step ahead.
- 1–3 years of experience in customer service, preferably in fintech, banking, or digital platforms.
- Strong communication skills — you’re clear, friendly, and know how to make complex things simple.
- A problem-solving mindset and the ability to stay calm under pressure.
- Tech-savvy — comfortable using digital tools, CRM systems, and omnichannel communication platforms.
- Fluency in English (Arabic or other languages are a plus!).
- A genuine passion for helping people and a belief that banking can be smarter, faster, and more human.
- A culture that celebrates creativity, curiosity, and growth.
- Work with a diverse, future-focused team shaping the next era of banking.
- Opportunities to learn, grow, and contribute to meaningful innovation.
- Exclusive access to Wio’s evolving suite of products and perks.
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