Customer Service Representative - Bangla Speaker

Tafaseel Group Holding


Date: 11 hours ago
City: Dubai
Contract type: Full time
Job Summary

Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Duties & Responsibilities

  • Answer calls and route calls to appropriate resource
  • Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.
  • Research required information using available resources
  • Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.
  • Provide customers with service information and hospital policy
  • Update the business connect with new numbers of staffs and the name of new staffs joining the hospital
  • identify and escalate priority issues
  • Follow up patient’s calls when necessary.
  • Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)
  • To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).
  • To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.
  • Receiving calls from patient and help those with their query regarding Appointments needed.
  • Booking new appointments as per OPD policy, inform patients all information they should know before there visit.
  • Cancelling and rescheduling appointments as per patient request.
  • Online booking Appointments (Through website)
  • If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,


MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.

  • Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.
  • Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.
  • Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff
  • Explain the services available,
  • Provide patient with service information and hospital policy
  • Manage patient’s complaints call and communicate to PRO office as per the agreed process.
  • Update the HMS system with any changes in clinic timing.
  • Performs related work as assigned by client representative


Education and Experience

  • Bachelor's Degree or equivalent
  • proficient in relevant computer applications
  • Fluent in both Arabic and English Languages
  • knowledge of customer service principles and practices.
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Supervisor Cold Room

Al Muhandes HR Consultancy, Dubai
3 hours ago
Job Duties:Installation of Refrigeration Systems and Equipment such as Compressors, Condensers, Receivers, and Evaporators etc.Installation of Refrigeration System Controls & Valves, Pipes& Fittings etcPre-commissioning and commissioning of Refrigeration PlantPreventive & Breakdown maintenance of Refrigeration SystemOverhauling of Compressors and Servicing of Refrigeration Controls & ValvesSkills:Ø Hands on experience in installtion of Cold Rooms & CommissioningØ Should have the knowledge of Refrigeration...

Senior Software Engineer | Dubai , UAE

Moove, Dubai
4 hours ago
About MooveMoove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and...

Office Administrator

Rapiscan Systems, Dubai
12 hours ago
OverviewRapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s...