Customer Service Representative - Freelance, Remote

Application Deadline: 30 September 2024

Department: Boutique Client

Location: Global+

Compensation: $5.00 / hour

Description

About the Client

Founded in 2008 by brothers Max and Sam Dirnfeld, Toner Buzz has a clear mission: to make high-quality printing supplies affordable for everyone. Recognizing that consumers were often overpaying for OEM ink and toner, the Dirnfeld brothers developed a streamlined system that offers top-quality print results at a fraction of the cost found at other online suppliers and brick-and-mortar retailers.

Over the past fifteen years, Toner Buzz has become a trusted name in the print industry by consistently meeting the evolving demands of its customers. The company guarantees that all its products, including toners, inks, drums, fusers, and maintenance kits, are genuine OEM supplies, backed by a money-back guarantee. This unwavering commitment to quality and customer satisfaction has fueled Toner Buzz's growth and success.

Why this role exists

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will excel in communication, both verbal and written, and will be responsible for a variety of tasks, including generating quotes, processing orders, and responding to customer inquiries. This role requires a strong ability to multitask, manage time effectively, and maintain a high level of accuracy in data entry and analysis.

The Impact you’ll make

• Create and send product quotes; respond to customer inquiries about pricing via email and phone.
• Process customer orders and update them with tracking information; handle customer orders over the phone as needed.
• Generate and maintain Google Sheets for shipping reconciliations.
• Reach out to vendors for missing tracking on drop-shipped orders.
• Update and maintain customer tax-exemption records.
• Initiate customer returns, refunds, or replacements as needed; answer incoming calls and respond to emails promptly.
  
  

Tools Used:

• Odoo (Training provided)
• Google Workspace (Docs, Sheets, etc.)
  
  

What to Expect?

• Work-from-home setup
• Working hours: 9 AM-5:30 PM ET
• Salary range: $5/hr
• Training
• Day 1:
• Candidates are provided with their credentials to tools and credentials, and the templates in responding to customer inquiries.
• Tools onboarding - Odoo (Training provided), Google Workspace (Docs, Sheets, etc.)
• Day 2 to 5:
• Shadowing sessions with tenured CSRs
• Continued tools onboarding
  

Hard Requirements

Skills, Knowledge and Expertise

• Strong verbal and written communication skills
• Exceptional attention to detail
• Proficiency in data entry and data analysis, particularly using Google Sheets and MS Excel
  
  

Your superpowers are…

• Proficiency in Google Workspace
• Google Sheets:
• Ability to generate, maintain, and analyze data for tasks such as shipping reconciliations and customer records
• Create and manipulate pivot tables to summarize and analyze large datasets
• Use X Lookup and V Lookup functions to search and retrieve data from large tables
• Export and manipulate data from various sources (e.g., Odoo, Big Commerce)
• Handle large datasets (e.g., 30,000 rows) with ease
• Create clean and organized tables for clear data presentation
• High attention to detail in data manipulation and presentation
• Google Docs: Create and manage documents for quotes, customer communication, and record-keeping
• Data Entry and Analysis
• Accurately enter and manage data related to customer orders, tracking information, and tax-exemption records
• Analyze data to ensure accuracy and efficiency in order processing and customer service tasks
• Experience with Odoo (advantageous, training provided)
• Customer Relationship Management
• Use CRM tools to manage customer interactions, track inquiries, and maintain high customer satisfaction
• Communication Tools
• Proficient in email management systems and phone communication tools
• Multitasking and Time Management
• Efficiently handle multiple tasks and prioritize responsibilities
  

You should apply if…

• You thrive on bringing order to complex financial data
• You're excited by the challenge of juggling multiple business accounts
• You find satisfaction in producing accurate, timely financial reports
• You're comfortable working independently in a virtual environment
• You're willing to put in extra hours when needed to meet critical deadlines
• You're passionate about continuous learning in accounting and financial management
• You enjoy the sense of accomplishment that comes with mastering Excel functions
  
  

Benefits