Customer Service Representative MEA (LC Specialist)

Adisseo


Date: 4 hours ago
City: Dubai
Contract type: Full time
Overview

Welcome diversity and apply as you are!

At Adisseo, we cherish the value of diversity whatever it may be.

MISSION-

In this role, you will be responsible for managing the Letter of Credit & Customer Experience of our

customers by proactively identifying issues & building relationships.

Responsibilities

  • Customer Relationship management
  • Collect customer information to manage reliable, up to date and compliance customer

master data

  • Customer claim management by capturing, collecting and managing answer in accordance

with our service level agreement

  • Management of agent commissions and volume rebates and their payment on time
  • Manage order preparation, registration and follow-up
  • Daily Order processing within SLA but not limited to invoicing.
  • Management and contract/orders follow-up.
  • New customer creation in coordination with Finance.
  • Coordination of customer deliveries together with plant supply chain.
  • Documentation including verification and coordination with IMEA CS Team.
  • Check and follow-up of product allocation.
  • Follow-up orders with transporters/3PL/freight forwarders.
  • Checking, Validation and transmission of invoices along with other required documents

including LC.

  • Payment coordination for agent commission and volume rebate.
  • Transport cost optimization.
  • Proactive approach, anticipating various issues on orders.
  • Export documentary remittance
  • Handle entire LC process (from draft to finalization) and follow-up with the bank.
  • Issue export document remittance according to international trade rules
  • Follow-up of legalization process with administrative institution (Chamber of commerce,

consulate and embassy).

  • Strict follow-up on clearance with Freight Forwarders to ensure there is no Demurrage.
  • Coordinate with certification body to receive appropriate certifications for clearances.
  • Well-versed in Import/Export documentation/process handling.
  • Maintain structured storage of complete documentation for all inbound/outbound logistics

activities.

  • Provide Sales support
  • Provide status of contracts, orders and product allocation follow-up
  • Participate to sales forecast when required.
  • Schedule weekly calls with Sales to inform current status of orders placed and upcoming

orders.

  • Update respective sales managers for billing status for current and upcoming months based

on shipping schedules and product availability.

  • Order Book Management.
  • Daily/Weekly sales report in coordination with sales team.
  • Anticipate back-up activities within Customer Service team to ensure business continuity.

INTERNAL AND EXTERNAL RELATIONS

  • Agents, Distributors and direct customers
  • Sales Manager
  • Customer Service
  • Finance & Credit Management
  • Plant Supply Chain
  • Market Access department
  • Banks
  • Administrative institutions
  • Freight forwarder

Qualifications

  • Very well hands on experience in Letter of Credits and SAP.
  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

EDUCATION

  • Bachelor’s Degree is required
  • Language: fluency in English, ideally French and Arabic speaker
  • Computer: SAP / Microsoft office
  • Experience: min 5 years

What We Offer

  • Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.
  • Benefits: care program, vacation & paid time off, profit-sharing and performance incentives.
  • Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
  • Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.

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